Reed Eye Associates - Newark

Amy Boesel

As a family, we’ve loved REED eye. Unfortunately, this past summer (2022) I’ve called repeatedly to set up appts for my kids and no one answers. I’ve emailed Rochester Regional Health with no response to my questions. We had to go back to Lens Crafters just so my kids could be ready for this school year with new glasses and contacts. Besides that, I had an eye emergency Dec 2021 and Reed eye wouldn’t respond. I’m now with Flaum. I have no idea what happened to Reed. So very disappointing because we really liked the staff.

Jeffrey Scharett

Staff is courteous, friendly, and efficient. Wait time was minimal and doctor was thorough and professional throughout my exam. Eyewear prices are a bit expensive but the quality is very good. Lead time from exam until I received my new Eyewear was 1 week which is quite good.

Mark Howard

I am waiting to see if l will be contacted by these folks about my surgery...l feel l have been disregarded, my post will follow soon....its been quite some time since my cataract surgery! Dr. Reed more or less blinded me in my right eye! No apology just said its never happened before which made me feel much better! Good luck!

Kashidoodles

Customer care was... less than stellar. I went to get my eyes checked so I could get contacts, and they sent me home with test contacts for a week. My eyes have always been the same, no astigmatism and they've always had the same prescription. When I put the contacts in, one side was always blurry. When I had my appointment a week later, I told the guy that came in before the doctor this and he had me read the chart on the other side of the room, with both eyes. He said I was seeing 20/20 and I tried to explain that it was only ONE eye that was blurry and he basically said that I was seeing 20/20 again, he barely even looked at me, and left. When the doctor came in, I said the same thing and she completely dismissed me and said that my chart says what it says and said that she'll use a different brand, but I thought she got what I was saying. But when I came back to pick up the new brand of contacts, I asked if the prescriptions were fixed to be the same and surprise surprise, she had written me off and didn't change anything. So I was given another appointment and I was confused which day they made it so I asked Hannah to write it on a card. She said she wasn't going to because they call the day before. I never got a call, so I've decided to not go back. A complete waste of my money and time.