Shoe Dept.

Category: Shoe store

Address: Plaza Shopping Ctr, 1014 NY-36, Hornell, NY 14843, USA

Phone: +16073244039

Opening hours

Sunday: 10AM–6PM

Monday: 9AM–9PM

Tuesday: 9AM–9PM

Wednesday: 9AM–9PM

Thursday: 9AM–9PM

Friday: 9AM–9PM

Saturday: 9AM–9PM

Reviews

Lindsey's videos Czworka

Aug 23, 2022

They have a nice selection of sneakers! I think they have a better selection to people's likings! Rochester store doesnt have selections to the ones you REALLY like, like THIS store does and cheaper prices too!

MoMo Meditation

Apr 27, 2022

All of the people who work at this location are SO Nice and Super helpful!!! I haven't come across a mean or unhelpful employee yet!!! And that's saying something for sure:) Especially in today's day and age when everyone is out for themselves or disrespectful to employees and the general population. I'm so glad this store is still standing through the COVID 19 pandemic, when so many of the stores in the Mall have closed. So sad to see good stores closing their doors!!! I hope this location stays open for many, many, many, more years to come. A family favorite for sure!!! My husband and I enjoyed shopping here back when we first starting dating etc. Now, we love coming and getting shoes here for our three children too! My youngest is still a baby but when older; I know we'll be buying shoes here too! There is an Alters in Canandaigua where I used to shop alot. Great store but smaller location with less sale product. I still love this store bc I used to go here alot with my Mom as a kid on up through a young adult. I just choose to go to the Victor location bc it's closer to my House. But I would recommend both locations and this Shoe / Company. Altiers/Shoe Depo have fantastic buys and something literally every one in the family can find and love. :) . Which as a parent; makes my life Soooo much easier when I don't have to go to several different stores to find shoes or the right sizes etc. Especially with the prices of gas! Who can afford to. And you can call and check with some of these places but they won't answer the phone! Altiers Shoe Depo always answer their phones and offer help or solutions. Like, when I called and asked about a specific shoe/boot that they carried and asked if they had my size. And they did! And the nice Lady employee set it aside for me! Great customer service!!! :)

Alan Minder

Apr 3, 2022

Its alright

chapel simmons

Mar 17, 2022

Great lay away

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Questions & Answers

Can an item purchased at a SHOE SHOW MEGA location be returned to a SHOE DEPT./SHOE DEPT. ENCORE location?

Shoe Dept. | Aug 11, 2022
Lindsey's videos Czworka | Sep 10, 2022

Um..that I do not know...I don't think so but I'm not sure

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. | Sep 10, 2022
Shoe Dept. | Sep 10, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. | Sep 10, 2022
Shoe Dept. | Sep 10, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

Where is my refund?

Shoe Dept. | Sep 10, 2022
Shoe Dept. | Sep 10, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

Can an item purchased online be returned to either a SHOE SHOW MEGA or SHOE DEPT./SHOE DEPT. ENCORE location?

Shoe Dept. | Aug 11, 2022
Chester lowe | Sep 10, 2022

Not sure about return policy

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