Lakeside Quality Building Products, Inc.

Walter Hresent

Worked with this company a lot of the years. Never had a problem. I will continue to do business with lakeside.

Lauren Harrison

We are adding an addition to our home and our GC went into Lakeside to get an estimate for our front entry door. Our GC and a Lakeside rep built what they felt I wanted together and my GC brought that 'draft' along with Lakesides vendor catalog and website to review. I liked what they built but used their website to build something closer to my vision. I went into Lakeside personally the next day and said I want what I had pictured on my phone. The same rep 'built' that for me but it was over $2,000 more expensive than what my GC had specked out. I spent almost 2 hours in store calling our GC, my husband, family to get insight on what door to order. When my GC finally realized the Lakeside rep was adding a factory finish to the door, that wasn't needed and wasn't on the one they had built together the day prior. After figuring this out, the rep said they built the door I wanted. They emailed me an estimate which I approved, assuming it was the door I asked for and spent hours building with Lakeside. The photo within that estimate was tiny and black and white, but looked like what I had asked to be built. The door arrived, and the Lakeside rep had simply ordered the original door he and my GC built together. He did NOT order the door I thought I had approved. He claimed because I approved the order, there was nothing to be done unless I wanted to pay another $1,300 on top of the $3,000+ we'd already spent for a replacement door. He tried to blame the fact that I 'himmed and hawed' over factory finishes for the mistake, saying I messed with the order. This is patently false, as once I realized HE had tried to upsell me on a factory finish I didn't need, I had asked for my door to built as pictured from my phone, from what I built from their vendor website. This company should absolutely NOT offer custom doors that are thousands of dollars, if their representatives are not capable of ordering the correct doors clients ask for. To claim that a client should understand an estimate with over 50 line items to configure, with a TINY black and white photo is unfair and we feel completely robbed.

Ray Chapin

Very helpful and knowledgeable people.

timothy hoover

great pricing, customer service and knolegable staff !