Social Security Administration

Amber Gupton

They sent my sons social security card to the wrong address with all of his information so that somebody could use it. I have copies of the original documents with the correct address on them so it was indeed the office that messed up. Not only that I called multiple times to try to get his card because the office was shut down and they didn’t answer or call back and I had to wait to file taxes and now I still haven’t gotten anything back I swear to god if it’s not going through because whoever they sent my sons card to is pulling a scam then I will sue I don’t care if I go broke paying a lawyer I will sue. All of the government offices are so messed up. They think it’s ok to not call people back and wait 12 months to give me my sons social security number!!! This is not the way any business should be ran!!! especially not a government one. Hopefully these people straighten out their priorities or they are gunna have a lot of lawsuits on their hands. They had no right to not give me MY sons social security number. I had to go threw them a year later and they are refusing to send me my card and won’t answer my calls or tell me why so I guesss I have to get a lawyer and go up to the office with police so they will make them do their jobs

Janell Denning (Noobcupcake)

It took 14 tries to get through over 4 hours, once I did though the woman was incredibly nice and helpful and helped me setup an appointment that would work for me. Just keep trying if you can't get through.

Karen Boston

My husband passed away 2 days before his last SS check came in! They put it in then removed it by noon! I called, waited an hour and 45 minutes to get a person to talk too! Finally a person, told them my concerns! They did send me forms to fill and send back with original death certificate, they said nothing will be done until they get those documents! After me explaining all concerns and info, all I got was for a phone interview to be on Jan 28th! Didn't I already give all of that info? Jan 28th came and phone never rang but a message saying you missed your call! Call SS to reschedule another appointment! Again a wait for an hour and a half, again I went thru the same conversation! They can't help me but set up another phone interview for March 7th! Phone rang and on 2nd ring I said hello! They hung up! They called 3 more times after a message sent they they would call in 5-10 minutes! Each time I answered on second ring, they hung up on me! I called the number back, on red try, the operator said it was not a good number! All of this for $255 and MAYBE a partial SS last check for my husband! Pathetic! Is this how this works?

Gene Orr

understaffed.....long hold time be prepared to call back several times...in person is sooooo much better. people are professional and courteous when you finally get in touch.