Sunrise of Rochester

Todd Vest

My mother lived at Sunrise for about a year in Memory Care and I would say her treatment and the conditions there were inconsistent. Most of the caregivers were friendly and treated her with respect and genuine kindness, but a few were rude and dismissive. At times it seemed those few were not the best kind of people to be handling dementia sufferers, who can be difficult to deal with on a daily basis. In addition, the cleanliness of the 4th floor was at times spotty, but we all know this can be difficult to stay ahead of in MC. After a year of issues, which were raised to management, we moved our Mom to another facility a mile away still in Rochester and she is doing much better. After she left, we heard one of the MC coordinators left Sunrise, which might have led to a better environment for those still there. We certainly hope so.

Elena Stephan

Staff is always attentive and caring, going out of their way to provide best possible services. Most impressed with care manager Erika and staff Roxana and Doina. Marcus, Melanie and Cheryl were very professional and helpful. Excellent team!

John Hennessy

I fail to see what's amazing about the people that work here. I called to ask if my father was in this facility and was told "Nope, there's no Hennessy here." by an obvious large caucasian woman at the desk. The woman evidently thought I was inquiring about Hennessy brand cognac. I was deeply offended by her playfulness on the phone and if the past could have been different my father and I would have enjoyed each other's frequent company before his death. God forgive you. A word to the wise...Since your loved one's residency at Sunrise has anyone "new" entered into your family's lives? A close friend, a confidant, seeing more of relatives? A Banker, Business person, or Lawyer? A Financial person that's "too" helpfull?

Jason Chisholm

The staff is untrained and Clueless. The administrator of the building is a condescending bully who should not be in charge of anybody.