Verizon Authorized Retailer - Russell Cellular

Christopher Centeno

Lately this location (which is the closest one i have) it's been really bad. Not too long ago I came here to ask about options about a line I would like to add. And pretty much it seem like I had to beg for them to give me more information and details. It was like I knew more about their products than themselves. Now today I came because I wanted to get a new tablet and most likely upgrade my phone. On Google it says that this location it's open till 5pm. Right now it's 1:22pm and no one is here. There is a sign on the door to knock and someone will assist you but no soul is on-site. I try calling but no one picked up. At this point I'm tired of dealing with this location.

Paul Bernal

Lousy service tried going inside and the door was locked with people inside

Kimberly Herring

Went in to add a line to my account for my elderly father. He needed a new phone, I asked for the cheapest and to our dismay it was **supposedly** a 1 year old Samsung s21 fe which later we found out was more than we were willing to pay monthly since we also had to change my account plan to accommodate the new line. The worker was alone and there were 3 customers in the store but they still didn't bother to go over with us what our new monthly charges would be and were extremely misleading in explaining the plan changes. They told me I was paying $250 for things that were part of the "new line package" such as a case, screen protector and wall charger. The worker picked the most expensive items without asking our preference, unboxed them and installed them to the phone and charged me for them that day and never even told us what our monthly phone cost would be or how long the repayment agreement was. I'm very disappointed in the lack of customer service I received, my new monthly bill is now double what it once was not mentioning the $96 one time chargers I'll have this month and I still paid $250 that day on items I didn't get the opportunity to pick myself, which as we ALL know I could have done on my own for around $150 less. I've been using Verizon for 10 years and I went to this store due to it's closeness to my father's retirement home only AFTER the other store owned by this same person was locked and unopen when it should have been open, so I had to drive two miles down the road. I will never go to a none Verizon store again.

Maximus Carontus

Michael was very helpful and found us a cheaper deal that got us more than we were looking for. Very happy with the experience!