Address: 17477 Hwy 72 W, Athens, AL 35611, USA
Phone: +12562334033
Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Dan Altman
We bought a house here in Somerville about six months ago and our AC dumped water from the second floor down to our basement. Of course, it's 100+ degrees that week, my wife is pregnant, and the kids were restless! Christy and her team at Serv Pro were my second call after the HVAC company. She and her team made resolving this issue with the insurance company almost painless, the exception being the heat and rising tensions. They cut out the problem areas and even let us use a few portable air conditioners to cool off while things dried out and our HVAC was repaired. I wouldn't hesitate to work with this group again and can't say enough about their compassion and professionalism.
Gabe Touliatos
When my toilet backed up and flooded my entire basement, I just knew it was going to be such a hassle to take care of it. But one call to this Servpro was all it took and they took care of the rest! Honestly I shouldn’t have been stressed at all because when they were done no one could tell anything had happened. 5 stars and that’s only cause google won’t let me put any more.
Davis Nelson
This SERVPRO just finished a very large project for my company. Having fire damage is very stressful, and the managers at this location made the damage recovery process easy in every way. They really care about their clients and were always on call to make the process go smoothly. They went above and beyond to make sure that I had all of the information needed to helped my company recover quickly. The site workers were friendly and professional. I highly recommend this company, specifically this location.
Chatham Cabelka
My families home had severe water damage after a third floor water heater busted. It was a very traumatic experience, but thankfully the managers and workers at this location made the clean up process as easy as possible. The work was even finished two weeks earlier then I expected! The workers were timely and extremely efficient. Hire this team for quality clean up.
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Yes. Your JFC can provide you with a copy of any paperwork you would like to receive. Upon completion of the Job, you will be provided with a copy of the final invoice.
Your JFC(Job File Coordinator) acts as your very own customer concierge. They will contact you each day via your preferred method of communication.
We take readings daily to properly assess when we have reached the predetermined drying goal. We recommend trying to schedule a consistent time of day for us to visit you each day during this process.
Yes. We understand that the equipment can be noisy and disruptive. However, shutting equipment off may lengthen the time of the drying process.
No, When you pay your deductable varies on how your insurance company pays the claim. it may be paid at the end of the job or directly from the funds of reconstruction services. We suggest contacting your insurance agent for clarification.
No. There is a science to what we do and this includes the amount and location of drying equipment. Shutting off or moving equipment will prolong the drying and affects our data collection for your insurance company.
Yes, Your JFC will be in contact with your insurance company and adjuster for the duration of the project regarding the work performed on-site.
Yes, At the end of the Job, You will receive a satisfaction survey.
Typically the drying process takes 3-4 days. However, drying is not an exact timeline. We dry to a predetermined drying goal and monitor to evaluate when the wet materials have reached their goal.
The mitigation process begins on day one by extracting standing water, removing non-salvageable, wet material, and setting drying equipment.
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