Independent Alarm

The battery should be replaced, contact your alarm company for a replacement. If you don’t have an alarm company you can contact our service department for assistance.

Yes, for most alarm systems you can change the main back-up battery yourself. If you have a system with a main control panel (metal box in utility area, closet, etc.) with a large 4 or 8 AH (amp hour) rated battery, it is rather simple (see panel and battery pictures below). If you have an all in one system, (all in one wireless system with no separate metal box) you should contact Independent Alarm for changing the main battery. If you are unsure, call 800-322-4231 to ask about your specific system.

There are many devices in your home that can cause an audible beep or chirp, which may not necessarily be your alarm system. An alarm system beep / sound will occur when a trouble or error is indicated on your system’s keypad. This is the first place you should look. If your alarm system keypad reads “System Normal – Ready to Arm” or displays a green “Ready” light, your system is operating normally and is probably not causing the beep. If your alarm keypad has an error code, trouble code, or LED light lit up under the trouble / error indicator, your system is not working properly and you should contact Independent Alarm at 800-322-4231.

Anytime you are thinking of adding, changing, or removing phone service at your home or business you should contact our office at 800-322-4231 to see how this will affect your security and / or fire systems. Contacting us ahead of time may not only save you the added expense of a service call but it could also help avoid any lapse of protection.

Yes

“In most cases the time/date can be reset from our office. Please call the office at 800-322-4231 and inform the receptionist that you are looking for your time and date to be set on your keypad. If this is something you are looking to learn how to perform on your own we can either walk you through over the phone or email you a copy of your user manual which also has the instructions in it. We look forward to hearing from you."

Yes, we do have a referral program. The details are as follows: Referral Program Details: When a current monitored customer refers someone who elects to be monitored, the referrer receives a $100 shopping gift certificate to a national retailer AFTER the new system has been installed. The person being referred must be a new Independent Alarm customer. There is no limit to the amount of people you can refer.

As of January, 2015, most conventional alarm systems will work with Comcast Xfinity and Verizon FIOS phone lines. Other configurations should be confirmed with Independent Alarm before making a change to a new service.

Unfortunately, low cost Voice over IP phone services like Vonage and Magic Jack are not compatible with traditional style alarm systems. Call us at 800-322-4231 to discuss alternative ways of communicating to the central monitoring station.

Yes, we do offer service contracts for all of the equipment that we install and service. Inquire at 800-322-4231 or contact your sales representative to discuss your options.

Most insurance providers will offer a premium discount of up to 20% for having a monitored security and / or fire system.

Certain exceptions may apply but in general we do not install customer supplied equipment.

We are a regionally based company providing installation and service to NJ and PA. In New Jersey we handle all of southern New Jersey and most of central New Jersey. This includes the Jersey shore and north of Rt. 195. In PA we handle the greater Philadelphia metro area and the surrounding counties.

Unfortunately, every town in NJ and PA has different rules regarding the need for a permit to have an alarm system installed. Most of the time, our sales associates can advise you of our experience with your particular town. Ultimately though, due to changing codes and regulations, we recommend that you contact your town’s local permit office directly to confirm the need for a permit.

If the alarm system has an Independent Alarm decal on the metal control panel box (gray, white, tan metal box in your basement / utility area or closet) the answer is “YES”. We were the previous company to work on the system and we should have no problem reactivating it. If the system was installed / serviced by another company in the past, we can most likely take it over. Each scenario is different because of the multitude of alarm manufacturers, models, and installation companies in the marketplace. Despite these variables our technicians are trained experts and most times they can salvage existing equipment. Occasionally, we run into issues because the installation company will attempt to block other companies from reusing the equipment they installed with codes and passwords in the software. This will all be discussed with you by your representative.

With the advancement of technology, most alarm systems do not need a land line to be monitored. Most alarm panels have the ability to integrate cellular or internet communicators, enabling alternative communication paths. Every situation is unique so please contact Independent Alarm at 800-322-4231 to discuss your system’s capabilities.

If you were a customer of ours in the past, we will have information about your account and we can help you get set up again. If your alarm system was monitored by another company in the past, there are a few pieces of information that we need to determine the steps to “take-over” and monitor your system. In both cases, the first step is to call us at 800-322-4231 to speak with a qualified professional or request a service call.

Thank you for your question, Brenda! Please contact our office for more information on our fees. Or, request an estimate through our website.

Yes, we have an emergency number available to our monitored customers. If you are a current customer, please call our office and we will happily provide that number.