COACH Outlet

DEB Daisyhillbedandbreakfast

Great location, outlet shopping and great prices ! I highly recommend.

Stephanie

I placed an online order 10/03 at around 3pm and was promised by the website that it would be in stock and would be available in under 3 hours. I went to the pickup location at National Harbor around 5pm and was told the order could not be found. I provided the confirmation email, proof of purchase and order number and was told because the store stopped their online processing at 2pm that my order won't be available until 10/4. I was taken back by this as the item was brought from the back and bagged for me to receive upon reviewing the confirmation. This purchase is for my daughter's birthday on Thursday 10/06 and I had strategically planned this pickup so I was extremely frustrated that I could not leave with the order that was already paid for. I drove through torrential rain to the outlet with my senior mother who wanted to visit the store to also make a purchase in store for her grand-daughter's birthday. I felt embarrassed that I had to hold the line speaking to store members about this matter even though they treated me respectfully and were apologetic about what happened. I felt forced to argue about my purchase in a store full of customers who involuntarily now knew my personal business. I left the store feeling defeated as I watched the store member take my PAID purchase away back to the storage room because my proof of purchase was not enough. I cannot stress how irritated this incident has made me become with Coach. I used my only day off this week to make this purchase and made time to visit the store thinking the online option would be more convienient. I am a loyal customer of Coach and have been for years so to have this happen to me is beyond words. The staff at National Harbor showed empathy and remained respectful during my visit and tried to do their best to help but could not override how the system worked. The website needs to reflect if stores are unable to ensure same day pickup if it has come to a certain time in the day. Having a 3 hour window listed gives customers a false sense of security of purchase and a HUGE inconvience when having to travel to the store. I finally received a second email this yesterday morning stating my order was ready for pickup. This has now caused me a second inconicnence as I now have to leave work early to try make it to the store in time for closing. Unacceptable !

Jessica Giattino

Always an amazing selection...the best customer service.....my only negative is I can't stay away!!😊

anil bhagat

Got some decent bargins.