Walgreens

John Sobonya

I am very annoyed, and I think you will agree Walgreens did not act reasonably. My wife has Covid and needs to test to see when she can leave quarantine. She bought two tests online. I went to pick them up and was told I could have up to four free. I appreciated the helpful associate and tried to return the online order, which had never left the store. I was told the system would not take the return because you can't return tests. To recap, I had no way of knowing I was spending 45.00 on free items, and when I found out through your store, I also learned I was stuck with the bill for a product that never left the store counter. I called customer service and was told that's the rule and rules are rules.

Elrad Merad

Customer experience @pharmacy is horrible. I was late to Covid shot by 10mins and was in line. The queue took longer to get to me & I was told that I’m late by 20mins and they turned me down and asked me to reschedule my appointment. I did mention that I’ve been in the queue but they turned deaf ears and did not budge. Even their communication was pathetic. No means No, just get out and reschedule. I was stunned by their communication and just left. Please improve. If not you, there are thousands out there.

Janis Hwang

Customer service is horrible. My brother and I changed our minds at the counter about buying an item and the cashier lady was rude and outright disrespectful. I wasn’t surprised considering how people in Andover can be and I do understand and have empathy for her considering that it was an hour before closing time, but that’s not an excuse to spread your toxicity like that at random customers; we’re never stopping by at this location again.

postgres malone

This Walgreens has a strange policy where they wont fill prescriptions more than 1 day earlier than they run out...so if you have a 30 day prescription, you can only pick up the refill after the 29th day. They don't make exceptions on this rule if you are going on vacation or can't be there to pick up on day 29. Other Walgreens locations do not have this policy. I would be wary of using this location for prescriptions considering their policy.