All American Gymnastics & Super Ninja

Kim Hughes

Birthday Party Disappointment. From start to finish, I felt there was an issue. I booked weeks in advance, had to ask multiple times for waivers for the kids parents to fill out. The day of - still had no waivers. I called them 10 times day of, not a single time did anyone answer the phone. We were told to arrive at 4:15pm for our 4:30 party. We would be placed into our party room at 415 and begin the party on time. With no one having a waiver filled out and I was bringing 14 kids without their parents, I knew I needed to get there a little early to fill all of them out. We walk in at 4pm and very obviously bothered the front desk person who informed me on 3 different occasions within the first few minutes that we were early and they aren’t ready for us. I let them know we didn’t have the forms & the lady who I spoke with earlier that week and asked to send them again wanted to argue with me that she sent them. Again, I DID NOT HAVE THEM. 415 rolls around, our room isn’t ready. 430 rolls around the kids are getting antsy and want to play and are told by the employees they just all need to sit down and quiet down. 14 11 year old girls at a birthday party, cmon! 440 they’re finally ready for them to stretch. They go out to the floor for their 1 hour of play (50 minutes) and everything is fine. They’re having fun. Last 30 minutes we have in the party room area. We do cake & snacks right away. The worker walks in, and stuffs all my daughters birthday presents in a trash bag, doesn’t say a word to me. So we have 20 minutes left to do what? They aren’t allowed to play anymore, and you shoved all her presents in a trash bag???? I ask why? And was told “we don’t open presents here”. Ummm what?? She isn’t even given the option to open her presents at her party?? Not a single worker came into the party room, they just completely ignored us being there. So we left early. $360 spent for less than a hour of activity and the staff was so rude to us!! My daughter left her own birthday party upset and got to hear from all her friends on the hour drive home how disappointed everyone was. Definitely look other places before wasting your time and money.

Colin Shipley

We have been going here for years but now are pulling our children due to policy changes. We pay monthly and happen to be out of town for a couple of family get togethers so we missed our Saturday classes. In the past we could attend other classes or fun days but now the only other class is after 7pm which is when our very young kid is getting ready for bed (Toddler). We are told that we can't do fun days anymore to use up our credits. I have given them money for a months worth of classes that I can't even use all of and they won't do anything to make it right. We are ending our relationship with this company and won't be back until they give us back some way to use up these credits. Oh and if you miss two classes in a row, forget it. You can only miss 1 class a month now. Update: We we're able to move our month credit over to a different class at a different time. We will see how things progress.

Amanda J Wright

The tanning beds are amazing here, the staff is friendly and polite and the facilities are extremely clean. I recommend this location to anyone

Jordan McCall

The facilities are great. The instructors are great. Everything else is atrocious. The people that answer the phones (when they do, which is rare) are rude and unhelpful. The makeup policy, which they insist you navigate online, is too rigid and limited to achieve making up any classes. So then you call and they get mad that you’ve called about makeup classes. They will at times offer a makeup without formal instruction which is essentially just a strategy to reduce paying for trained instructors. For the price (>$25/session) I think we could at least expect cordiality and respect, but alas this has not been our experience. Our family pays a similar price for swim lessons (which must have larger overheads…) and the customer service and makeup policies have always been reasonable, family-oriented, and geared towards ensuring our children meet their goals and milestones.