Shoe Dept. Encore

Category: Shoe store

Address: 1245 Hickory Point Mall, Forsyth, IL 62535, USA

Phone: +12178757860

Opening hours

Sunday: 12–5PM

Monday: 11AM–8PM

Tuesday: 11AM–8PM

Wednesday: 11AM–8PM

Thursday: 11AM–8PM

Friday: 11AM–8PM

Saturday: 11AM–8PM

Reviews

Lois Senger

Sep 30, 2022

I normally love this store but I was in this store yesterday and it looked like someone had been running a daycare center in there, shoes were strewn in every isle and some areas weren't even accessible or safe to be in. There were 2 employees at the counter just standing/sitting there talking when they could have been cleaning up the mess. I was very disappointed with my visit

Talena Duncan

Aug 10, 2022

It's a great place but it's getting kind of expensive.

Danell Kreher

Aug 9, 2022

Service absolutely horrible and staff unfriendly!! If I hadn't needed the shoes so bad I would have left!

Yolanda Lipsey

Feb 25, 2022

I entered the door and said Good morning and there were 2 cashier's standing there at the register and NOT ONE OF THEM SAID HELLO BACK NOR GREETED ME AND MY SON!!!!! I won't be back cause that was just rude to me!!!! THEY NEED CUSTOMER SERVICE TRAINING

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Questions & Answers

Where is my refund?

Shoe Dept. Encore | Sep 9, 2022
Shoe Dept. Encore | Sep 9, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. Encore | Sep 9, 2022
Shoe Dept. Encore | Sep 9, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. Encore | Sep 9, 2022
Shoe Dept. Encore | Sep 9, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

Wich end of mall

Mike Howell | Oct 9, 2021
Brandi B | Oct 9, 2021

actually in the middle. I think because of Covid you can't just pass through stores anymore, but i could be wrong. If you go in through Von Maur it's the closest way.

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