CVS

Mollie

Pharmacy Manager Malory needs to be replaced. Her attitude and treatment of patients is deplorable. She encourages this attitude within her staff. I have no doubt that she has violated HIPPA laws, with her gossiping behind the counter, at the pharmacy. I have so many different instances where she has treated me badly, delayed the process of approving my new meds with insurance, denying me medications prescribed by my doctors because of her discretion. 2 days ago, she denied me post-op medications, for an emergency surgery, prescribed with 2 different doctors approval. I was originally supposed to have this surgery planned for 3 weeks from now. But there were complications. I called the pharmacy 3 weeks ago, to make sure that Pharmacy Manager Mallory was not going to give me any issues with my post op meds...The pharmacist I spoke to said there would be no issue. The day of the surgery, they said that they needed secondary verification at 4:45pm when the doctors office had already closed. I said ok, I will call the dr in the morning to speak to you. The following morning , they received verification that the prescription was valid and necessary for post-op pain for 5-7 days, from both the Surgeon and my Pain management Dr. (who handles my chronic injuries, from a trauma which caused PTSD as well). I am not sure what this woman's problem is, but she has some issues that she clearly needs to address. To me, she has been unkind, apathetic, rude, dismissive and has gone out of her way to hurt me, and make me feel embarrassed about the medicines that I need to take. I would say that she could really benefit from some sensitivity training. The other day, before my emergency surgery, I had called to ask a question about the medication and the pharmacy tech, asked for my name and birthdate. When the Tech looked at my information coming up on the screen, she asked "what did you do?" I replied "what do you mean?" she said "you must have really done something to make Malory mad!" I asked her what that meant. I asked her what she was looking at, that would make her say something like that. She said she couldn't tell me. I wouldn't trust this pharmacy, if you are chronically ill, or have surgeries or depend on medications, in order to be able to have a semi-decent quality of life. Not until they make some serious changes with their standard of care within their pharmacy department. You may be wondering how I could share all of this very personal information about myself.....well Pharmacy Manager Mallory has already made me feel so humiliated, I don't mind sharing these bits of information, if it helps prevent another person from being put in my position. I have also spoken to CVS corporate about this. I don't know that they took me as seriously as they said they were, and that they are really going to take action.....so I am writing this, to make sure at least some kind of warning gets out there, incase they don't respond to this situation appropriately. Thank you for taking the time to read this.

MINTY LAKE

Like other people who have reviewed this CVS my experience with the pharmacy staff was unacceptable. When I asked the lady helping me why she had an attitude I was told that I was the one with an attitude. We tried walking in to get a COVID vaccine and I was told walk-ins were not allowed. When I told them their website and phone messages said otherwise I immediately got attitude from the person behind the counter. The manager and pharmacist should be fired for allowing their staff to be this rude.

James Owen

Have had multiple problems with the pharmacy. Finally emailed their corporate office thats been 2 months ago and still no response. They are horrendously trained,rude and extremely slow. This pharmacy has gone downhill in the last couple of months. Management here needs to be changed before they start losing business

William Hicks

Had to change my rating due to a girl in the pharmacy. I lost my Covid vaccination card and wanted a new one. She said they couldn't supply one. I asked was there anyway to get one. She said no. I commented that was silly. She responded with "we aren't the ones that lost it." I did find out how on cvs.com which they should have known. Use local king's pharmacy rather than an impersonal corporation!