Wright-Patt Credit Union

Patrick

WPCU discriminates against young borrowers with good credit.

Lynn Neidlinger

I keep having increments of money disappearing from my checking account. I keep accurate books on deposits and withdrawals. I think they have a thief among them somewhere. My opinion couldn't drop any lower.

Blair

Well, this particular office is pure trash! You have terrible, uncaring, not knowledgeable and send people around in circles customer service! Each person I have spoken to is not very knowledgeable of auto loans and told me different information. I should not have to call multiple times a day to clarify information!! Why send people to the branches for paperwork that could have been emailed? Train your people! Some do not know how to process payments that CONTAIN interest!! How do you process a payment and forget the interest?? They forget to disable auto pay and other features! Then, you guys blame me for account features not disabled when I had already ASKED TO DISABLE THEM! YOU JUST FORGOT TO CLICK A SIMPLE BUTTON!! Also, your people do not know how to calculate numbers!! For example, $47 + $5 does not equal $59??

Korey Grandi

Customer service is great. I just dont understand the mobile deposit problem. If I deposit a check through the app, which is from another wright patt checking account, thee of which I've deposited numerous time previously, why does it take 5 days to get the money? why does it immediately fund my account and then when I pay a bill it charges me an overdraft fee plus put my checking account in the negative? Terrible policies. Please do better. I keep minimal money in a bank account but it brings me maximum problems.