Bank of America ATM (Drive-thru)

Yon Lucas

I have banked with Bank of America for 15 years and still am amazed at how awful the experience is when I go into the bank. The tellers are have no idea what customer service is. I have gotten many cashiers check from this place over the years and have never had to disclose the payees address or any other personal information but was rudely informed that they can only issue the cashiers check with the payees address (this is so they can farm information to send out useless junk mail to the people they now have information for also it is not required by the FDIC or any regulatory commission for them to issue a cashiers check) . I relayed to the teller that I have never had to do this before and she said they needed it for their back off software. I am not comfortable giving them anyone's address because I don't think it is any of their business. The fact of the matter is that they have my business account and my personal accounts and now I thinking that it is time to look for a new bank to change to. This branch is an absolute joke when it comes to the tellers and management need to take notice. If the 2 1/2 start rating that you have on google isn't evident enough that you have a problem then I don't know what is. 3 visits in the past 2 weeks and every time treated like garbage. That does not breed loyalty. Not the branch for customer service.

WL Pierce

Jimmy Atkins is always very responsive to our calls; was available to answer questions throughout the process; and changes in the last week before closed got taken care of. He provided rates and terms that were better than our national credit union, and after we switched to FOA the paperwork got processed in half the time. Thanks Jimmy.

Michelle Simmons

I have been a account holder for over 20 years, but I went into this bank on 07/25/20 and the teller that helped me was extremely rude I’m not exactly sure why both me and my daughter were polite. This teller did not crack a half of a smile at all she was short and rude. I let the branch manager no about it that was there at the time and she seemed to care less. I will be finding another bank!

Kristen Rebello

Justin Parker was very welcoming, proficient and friendly. It was his first day on the job, and this process was a breeze with his help! Not only did I feel comfortable going through with this process, but Justin was very well educated and helped me every step of the way. Love this bank and the wonderful customer service I had received today! Definitely deserves 5 stars.