Touro Woldenberg Village

latoya douglas

Therapy options are ok and they have things for the residents to participate in. What I don’t like is that ur told before ur relative can enter the Facility all paperwork must me completed. With my experience my relative was in a different rehabilitation center and could not leave at all unless her doctor setup for testing to be done else where. So fast forward we were under the impression that her extended stay was approved for her to continue treatment. But now we find out months after being discharged it’s not and I have a bill under me that shouldn’t. I being told they can’t change it which we all know is total bull. Their entering in paperwork needs to be modified. And if the patient that enters can fill out the paperwork needs to be able to complete it on entry. This place is to expensive especially given it’s not 5 star rated. Not worth the money!!! Stay away!!!

Margie LaMartz

Very poor customer service! My mother's application was denied and when I called ! Initially spoke with the admissions coordinator, Laura Phillip, about my mother's application she was very aloof and appeared disinterested which was very off-putting and frustrating. At this point, I would NEVER want any of my loved ones to be in an environment with this kind of unprofessionalism! These individuals could definitely benefit from customer service training I read other reviews before writing mine. It was no surprise to me that others had been treated the same way as I. Since the administrative staff treats potential clients like this, I can only imagine how the regular staff treat the clients and their families. Woldenberg Village administrative staff, thank God, make no secret of how they will treat you. I THANK GOD FOR REVIEWS😍🙏

Gabrielle Patten

ward clerk Windy is very rude!! Not a good nursing home to deal with. I would not recommend this nursing home at all with the rude staff they have.

Bretagne LaCour

Very poor customer service! My grandmother's application was denied and when I called the executive director, Joseph Townsend, to find out the reason for the denial, he said he would look into the matter and call me back by the following Monday and I have not heard back from him yet (today is the following Wednesday)! Initially I spoke with the admissions coordinator, Laura Phillip, about my grandmother's health and what services I was seeking in a nursing home and she was very aloof and appeared disinterested which was very off-putting and frustrating. At this point, I would NEVER want any of my loved ones to be in an environment with this kind of unprofessionalism! These individuals could definitely benefit from customer service training.