Address: 1 Gateway Plaza 4th floor, Port Chester, NY 10573, USA
Phone: +19143455700
Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Fred Rothenberg
Larry was friendly and very helpful. He explained the problems and solutions, and answered all my questions, including the idiotic ones.
H.Michael Golding
Customer Service Rep was very helpful and response was timely as always. Technicians do an awesome job of fixing issue, testing and checking to make sure everything works properly before leaving the job.
Steve Chin
Maybe this will actually get me a call back. Robison charged my credit card early for a renewal of a service contract which I did not want as I found a cheaper place. Was told that it takes 5-10 business days to get a refund. 3 weeks later still nothing. Called again today was told that the department that does the refunds is very busy today. Still no call back. Watch out for their scams about auto billing. I had over a week left on my contract and they automatically billed me without my approval. Who knows how many people they scammed without other customers knowledge *update * Finally got a refund. The manager who I talked to finally was able to do it. In total the process took about a month to get my money back. With that being said the customer service people were nice but the amount of time and hurdles that had to be jumped through was a pain. Plus my constant calling
Chiran Hayasaka
Multiple schedule change regardless of being signed up to premium service of extra $300. Plumber service comes and tells us they will be coming to fix next day which never came. No follow up until we call. Poor communication is my impression.
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Unfortunately we don't repair Aprilaire Humidifiers. We will assist in warranty replacement if we installed the unit. We can advise on installation of a new unit as well.
Rates are fluctuating daily with current news. Please give our team a call (914-345-5700) to discuss options , incentives and price cap possibilities.
Hi Janet, We sincerely apologize for the delay as we work to get a technician to your home ASAP. As you can imagine, the volume of calls on a below 20 degree day are numerous. I see the call logged and will flag it with our team to escalate as best as possible. Please also feel free to call into our customer service line at 914-345-5700. Best, Robison
Hi Helen, I'll have our customer service team contact you directly this morning with that info. Robison
Give our team a call at 914-345-5700 and we will dispatch a technician to diagnose.
I was a Robison Oil customer, went to another company for a while and returned a couple of years ago. Couldn't be happier - prices are very good and service is the best.
Yes they do. It,s included on my oil delivery bill that they do those installations.
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