Aaron's

Cynthia Swiney

The store manager, Spencer, doesn’t have customer service skills. He accused me of having a different payday than I did after I told him I only get paid once a month. I am a little behind on my payments, and he offered no assistance. I have been an Aaron’s customer for many years, and I have paid off several things, and I have never been talked to like Spencer talked to me. I have worked in customer service before, and they ll way Spencer talked to me was no way to treat a customer. He accused me of lying and for setting up a payment when I didn’t know it would go through. Once I can find some other furniture, Aaron’s can come and get their stuff because of Spencer’s actions.

D.J. Swiney

Aaron’s in Kingsport, TN is the worst place to Rent items. On September 2, 2022, my wife wanted me to see about a payment arrangement on our couch and bed. I called at the end of the day (I am a teacher). I tried to do it. The manager, Spencer said $500 and change next week. I thought that seemed a little high so I told him I’d touch base with my wife since she handles keeping up with our bills and our budget. She is a teacher too and I texted her at her school and she said “See if they’ll take $250 next week.” So I called and Spencer said “No we can’t take short payments.” I was confused about everything as I don’t usually handle that side of our financial affairs. So I left on my way home from school. She went on her way home from school and said she’d call and I said “Ok, thanks because I am confused on all that.” So she called me back. I have a 40 minute commute between home and work and she has a 20 minute one. My wife said Spencer was very unprofessional with her and condescending. He said she was lying about when she got paid. She gets paid on the 15th every month. I get paid on the 5th and 20th. There was a payment she had scheduled for August 31, 2022. It didn’t go through because another bill came out and she forgot about that. He accused her of lying about that payment and knowingly making a payment that wouldn’t go through. We have been customers of Aaron’s for 5 years in different areas. After this payment on our couch and bed, we will be looking at another place to get a couch and bed from, like Rent a Center. Then Aaron’s will be authorized to come and get the current bed and couch. We will no longer be customers of Aaron’s very soon.

Mike Madden

The Manger just tried to scam my fiance for another down payment just for delivery. Men make sure he don't scam your woman.

Jimmy Miles

The 2 guys working at Aaron's Joe and Spencer are very un professional and could care less about customers I'm almost paid off with my account and I would never recommend them. They are pathetic and should not be in this position.