Rutgers Landscape & Nursery

M23

If they treat someone who spent $$$$$$ for an entire property renovation poorly, how will they treat you? Maybe a good place if you are a having a couple shrubs or trees. Terrible for large projects. Project management was supposed to keep the work going every day until done, which did NOT happen. Dragged on. Rutgers Nursery must be under new ownership, I don't see the former owner, Jim Brophy, listed in the company biographies. The quality of design and timeliness of installation has dropped in the past few years. It used to be a good place although very expensive. We have moved on to a degreed and qualified landscape ARCHITECT instead of free Rutgers landscape designers. You get what you pay for? No, we paid plenty and response was poor. "Let us take care of everything" is a laughable Rutgers Nursery slogan when you have to constantly make sure that your project is making progress. There's lots of urgency when they want a down payment but no urgency to come finish the work. A very aggravating experience. And get this after all the money spent they could not even give me 30 percent off one tree we were interested in during their end of year sale. Seriously flawed customer service. I give them three stars because the guys who actually do the work are hardworking. IMPORTANT: Despite paying Rutgers Nursery, and after a year of waiting, we had to hire another company to take away construction debris and gravel from a large temporary gravel drive, put down soil for elevation correction, install perimeter trees and re-sod at our additional cost. Rutgers Nursery also failed to properly prevent tree damage by driving trucks and piling up construction material on feeder roots of a large, decades old tree. This damage by Rutgers Nursery (who should know about trees?) resulted in tree death per several licensed arborists. Our additional cost to take down the large dead tree, take away and stump grind was $6k. The arborist said Rutgers could have put down wood boards around the tree to at least spread out the weight. Choose wisely.

Philip Copeland

Plants were in outstanding good health. We didn't spend much time looking around today, as it was 100° outside, but we look forward to coming back when it's cooler.

Edward Glasser

I recently visited Rutgers Nursery and was completely overwhelmed trying to pick out shrubs. Fortunately I ran into Robin. She took all unknowns out of the equation and helped me with our project. She was highly knowledgeable, customer oriented and truly loves what she does. She is the reason I went back and will continue to go back.

wade c

Meh, I had a 5 star review from a few years ago that must have gotten deleted. Overall experience with nursery has always been pleasant. Everyone is friendly. However communication with this company is a joke. Will not be using Rutgers going forward. *Received a very nice call back today from the customer service team at Rutgers today regarding our delivery and that there truck broke down and they wouldn't be able to install but definitely first thing tomorrow and really apologized. Why our salesman Chris can't be bothered to respond with a quick text is beyond me. Possibly doesn't work there anymore, you'll have to let me know.