SkyView Technology, Inc. - Charleston IT Support & Managed IT Services

Category: Computer security service

Address: 4000 Faber Pl Dr #300, North Charleston, SC 29405, USA

Phone: +18438720945

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Sarah Hoch

May 11, 2016

Did a great job for us and our company. Will definitely use again.

Sara Bugler

May 11, 2016

Skyview Technology was wonderful in assisting us to move our company forward with installing new software. They are available any time I have a question. Wonderful people to work with!

Aaron Bass

May 9, 2016

I am still amazed at the quality of customer service that Michael and his team provide. They are reliable in a pinch and they are great at communicating. We owe a lot of success to Michael, not to mention I stress a little less knowing that I can call them at anytime for assistance.

Elizabeth Freyre

May 9, 2016

Great service! I will definitely continue to use them!

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Questions & Answers

How do I know if we really need this (service/product)?

Joice Barquilla | Sep 7, 2022
SkyView Technology, Inc. - Charleston IT Support & Managed IT Services | Sep 7, 2022

I successfully started multiple businesses and I know what you need to secure your company. I want to set you up for success. I do not sell just to sell and there is no cookie-cutter answer in IT. We tailor a plan to each business and only recommend specific services and products to companies who truly need them. IT used to be something only large incorporations needed to think about, but as the criminals’ made advances, your business risk became larger and your data more valuable. I have spoken to small business owners who were not willing to spend what was needed, only to call me months later after a massive breach and the business completely shut down. Unfortunately, they end up spending way more in the end.

What geographic area do you support?

Joice Barquilla | Sep 7, 2022
SkyView Technology, Inc. - Charleston IT Support & Managed IT Services | Sep 7, 2022

Even though we have main offices in Charlotte, Charleston and Chicago, 90% of our solutions can be completed remotely and we have clients across the nation.

What are your support hours?

Joice Barquilla | Sep 7, 2022
SkyView Technology, Inc. - Charleston IT Support & Managed IT Services | Sep 7, 2022

We do our best to accommodate clients needs 24/7. Business Hours: Normal business operating hours are Monday-Friday 9:00-5:00 EST. After Hours: Support is available 24/7 for critical & high Issue(s) and/or pre-scheduled projects. Support needed outside of normal business hours (M-F, 9-5 EST) is billed at the after-hours rate defined in your monthly agreement or authorization agreement.

Do we really need A Cyber Insurance Policy?

Joice Barquilla | Sep 7, 2022
SkyView Technology, Inc. - Charleston IT Support & Managed IT Services | Sep 7, 2022

10 years ago, I rarely saw a legal document/contract from a client’s vendor with specific requests. We now review these with our clients weekly. As cybercriminals advance so must our protection. “Won’t happen to me, we are too small” is a response that we are not hearing as often and I am here to tell you, we have seen it all. A small business that wired 1M in multiple transactions. I am talking about a company with 3-4 employees. I know what you are thinking, but think of this… Your vendor is hacked, the hackers go through data to find who pays this vendor on a regular basis and mimics invoices. They send the invoices, and you are unknowingly at risk just by an employee opening that invoice. I know too many people in my personal life as well as small businesses throughout my career, that have been victims. I will never say, no to a cyber insurance policy.

Are we Compliant?

Joice Barquilla | Sep 7, 2022
SkyView Technology, Inc. - Charleston IT Support & Managed IT Services | Sep 7, 2022

This is a loaded question. To be compliant it takes more than just IT policies and procedures. It also takes an internal structure with policies that are enforced. There are many different compliance regulations. CMMC, GDPR, HIPAA, PCI. I like to think of compliance as a scale of 1-10, (1: completely non-compliant thru 10: Federally recognized as compliant). Compliance is not something that is permanently awarded, rules and regulations are consistently changing and advancing (as do the criminals behind cyber-attacks), therefore it’s not a black and white answer. We help implement the IT side of compliancy based on your business needs, remember what a medical office needs will be different than a retail store and a lawyer.

What is covered in your managed services plan?

Joice Barquilla | Sep 7, 2022
SkyView Technology, Inc. - Charleston IT Support & Managed IT Services | Sep 7, 2022

Every client is different. We do not offer cookie-cutter solutions since every company varies. We work with you to develop a technology plan based on needs, security, and budget. All our plans are focused on solutions for today and the future.

What about Compliance?

Joice Barquilla | Sep 7, 2022
SkyView Technology, Inc. - Charleston IT Support & Managed IT Services | Sep 7, 2022

We work with many different businesses that need to follow specific compliance regulations. Depending on your company’s needs and federal requirements, we can suggest the right software, procedures, and security. From Non-Profit organizations needing to follow CMMC laws to medical offices requiring HIPAA and businesses who bid for government jobs. We can help you with compliance.

What if I have a problem after business hours, on holiday, or over the weekend?

Joice Barquilla | Sep 7, 2022
SkyView Technology, Inc. - Charleston IT Support & Managed IT Services | Sep 7, 2022

We have you covered! We have a group of on-call techs, ready to handle your needs. Just call 877-818-3247, and we will connect you with the appropriate support staff asap.

How long have you been in business?

Joice Barquilla | Sep 7, 2022
SkyView Technology, Inc. - Charleston IT Support & Managed IT Services | Sep 7, 2022

SkyView Technology began over twenty years ago. We started in Chicago, IL, and now have offices in Charlotte, NC, and Charleston, SC, and have clients nationwide.

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