T-Mobile

Sam Fox

I came in here for some service, waited for like 20 minutes and Then got the worst service ever. I then canceled my service for a lack of service. No coverage an bad in person customer service. 2 thumbs down

Zack T

I had a great experience here went in for a old phone I had that the sim card had gotten stuck in since I had got the s22 ultra pre-ordered and I was giving my old Note 10 to a family member and they were able to help me get the card out and everything would recommend

Maggie Robbins

I wanted to try a new internet provider. T Mobile was recommended after posting on Facebook group. They told me there was a 14 day grace period if it didn’t work out. It was too slow for my location so I brought it back well within grace period. I had them call into main office to make sure I wouldn’t be charged and they also removed my credit card from being charged. Bout 4 weeks later I get a bill for $50. Called in. They saw it was cancelled and assured me I wouldn’t receive anything else. Yesterday I received a bill for $8.49. So called in again and she credited it. Very stressful and time consuming. And who knows will probably receive more bills. I don’t have T mobile phone and will never get one. I’m happy with Verizon and staying with my internet. Whole thing felt like a scam to get $ from me

R Ochs

Long time T-mobile customer. 0/10 recommend Aiken location. Despite calling ahead to confirm device was in stock, after 45 min drive, waiting more than 10 min to be greeted once I was in the store, when it was my turn in line… Me: I’d like to upgrade my device Employee: looks at watch, “we close at 5 o’clock” Me: (taken aback by the rudeness, as it was 4:45) sincerely asked, “how long does it take to upgrade a device”? Employee: “it depends” Me: okayyyy, well I’d like to upgrade my iPhone to the iPhone13 Pro alpine green. Employee: “we just sold our last one 30 min ago” Me: … To the employee’s credit, she did ask to take my info to give me a call when the next shipment comes in. However, I’ll be taking my business elsewhere. As a long time customer, I shouldn’t be made to feel like an inconvenience due to their understaffing and limited customer service hours.