Address: 1611 Hershberger Rd NW, Roanoke, VA 24012, USA
Phone: +18006668811
Sunday: Closed
Monday: Closed
Tuesday: 9AM–5:30PM
Wednesday: 9AM–5:30PM
Thursday: 9AM–5:30PM
Friday: 9AM–6PM
Saturday: 9AM–1PM
Diana Rincon
Quick approve loan process, thank you!
Matthew Fridlell
Member one on hershberger is so slow. I waited 25 minutes. Also they need to cut out the smart remarks. I mentioned to the girl I am happy I get to see my 2 young sons for the new year. The girl replied “You have kids? You look like a kid yourself!” I don’t appreciate that.
Mike Harp
Had to take 2 weeks of vacation just to make sure I had enough time to sit in the drive through line at this location
Kurt D
They really need to have an ATM that is not in one of the only two drive thru lanes. This location is SO close to my work, but I can go to the ATM located at Brookside, do my banking, and get back to work faster than trying to get thru this drive thru line.
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Hi Derrick. All Member One facilities are closed today, February 15th, in observance of Presidents' Day. Our centers will resume normal operating hours tomorrow. Please check our website for locations, hours, and which services are currently available at each location. Thank you for your membership!
Hi Fred. Sorry to hear about your phone! We do have 5 lobbies open and you can speak with someone about applying for a loan. You can check the status of our retail centers on our website here: https://www.memberonefcu.com/retail-center-closures. We are working on an online appointment solution but that system if not yet available. When/if you are able to call and you prefer to make an appointment, please contact us at 800.666.8811. Thank you for your membership!
Hi Siam, You are welcome to apply for one of our credit cards at any time. You can read about our different credit cards and easily apply online! Visit our credit card web page to learn more and apply: https://www.memberonefcu.com/credit-cards. To speak directly to one of our friendly team members, please call 800.666.8811 during regular business hours. Thank you!
Hi Siam, Thank you for reaching out. Currently Drive-thru, Night Deposit & ATM are open at our Hershberger location but the lobby remains closed. Visit the following web page anytime for the latest information on our retail center openings/closures: https://www.memberonefcu.com/retail-center-closures. If you choose to visit one of our open lobbies, we encourage you to contact us and make an appointment in advance by calling 800.666.8811. An in-person appointment can be much more convenient for your schedule, you can avoid unnecessary waiting for assistance, and a team member will be ready to assist you at your set appointment time with your specific need. We also have online and mobile banking options for your convenience. We appreciate your membership, Siam.
Hi Carolyn. We apologize that you were inconvenienced during your visit yesterday. There are many factors that can contribute to longer wait times at our drive-thrus, including types of transactions of the members ahead of you, day of the month and/or week, and time of day you visit. We do everything possible to serve our members in a timely manner each day, and we do appreciate your patience during this unusual time and your membership.
Hi Marie, We're sorry you're having trouble with the app. Our e-services team might be able to help you troubleshoot if you'd like to give them a call at 800-666-8811. You can also access our online banking services by visiting memberonefcu.com and clicking the LOG IN button on the top right. Please let us know if we can provide any further assistance. Thank you!
Drive thru hours are 7:30 to 5:30 Monday - Thursday and 7:30 to 6:00 on Fridays. Lobby has some hours but opens at 9 instead. Entire branch is 9 - 1 on Saturday
A check can be deposited into an ATM when the bank is closed.
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