Doug's Auto Center, Inc.

Category: Auto repair shop

Address: 310 NW Broad St, Southern Pines, NC 28387, USA

Phone: +19106926393

Opening hours

Sunday: Closed

Monday: 8AM–12:30PM

Tuesday: 8AM–12:30PM

Wednesday: 8AM–12:30PM

Thursday: 8AM–12:30PM

Friday: 8AM–12:30PM

Saturday: Closed

Reviews

Elaine Silver

Aug 11, 2022

Good service. Nice and honest people who do not overcharge for the work they do.

Pam Cameron

Jul 1, 2022

Connie is the best! She always finds a way to get you in as soon as possible. The guys do good work.

JM Sanderson

Jun 24, 2022

My significant other is an orthopedic trauma hospital nurse who works the night shift and commutes over an hour each way after working a 12+ hour day. I notice that her car's brakes were down to the rotor metal and squealing significantly. After asking a few questions and looking at the vehicle's service records, I discovered that the vehicle had factory pads, rotors, and drums at 78k. That is, they had never been serviced. As she needed to be back on shift in two days, I called around to see who could get this done. No other shop in town would even consider it, but Doug's worked the car in between appointments and we had her back on the road, back to work and taking care of people this very evening. The cost was reasonable especially considering we needed the work done so quickly. I look forward to working with Doug's in the future. I noticed that they had some car racing photos in the lobby. I come from a family of stock car and drag racing enthusiasts dating back to the 50's so that caught my attention. I wondered if the gentleman pictured might be the owner. I had a very good experience here. Highly recommended.

D L

Jan 15, 2022

Incredible service and great people.

Thanks! Your review is awaiting moderation.

Questions & Answers

Are there some quick fixes for when a check engine light comes on?

Doug's Auto Center, Inc. | Oct 7, 2020
Doug's Auto Center, Inc. | Oct 7, 2020

Yes, if you were to leave the gas cap off, or loose, this most likely would turn on the check engine light. The fix would be to put the gas cap back on or tighten it. Then, in most cases, when you drive your vehicle the check engine light will go out by itself. There are times when the check engine light means that something in the system needs to be repaired or replaced.

My belts have been squealing for a long time, but the car runs just fine. Do I need to change them?

Doug's Auto Center, Inc. | Oct 8, 2019
Doug's Auto Center, Inc. | Oct 8, 2019

Yes. If a belt is squealing, it is slipping just like a tire and rapidly wearing down the belt rubber due to unnecessary friction.

What are the different types of belts in my car, and how often do they need to be changed?

Doug's Auto Center, Inc. | Oct 8, 2019
Doug's Auto Center, Inc. | Oct 8, 2019

There are two types: accessory drive belts and timing belts. Timing belts drive internal engine parts, mostly camshafts, balance shafts and intermediate shafts. These have regular replacement intervals, which are listed in your owner’s manual. Routine inspections will tell you when it’s time to replace accessory drive belts. They drive things like A/C compressors, power steering pumps and alternators, just to name a few.

How much mileage should I get out of a new timing belt?

Doug's Auto Center, Inc. | Oct 8, 2019
Doug's Auto Center, Inc. | Oct 8, 2019

Your owner’s manual will tell you the exact mileage, and be sure to follow it exactly. If the timing belt fails, you’re facing engine damage between $2,500 and $16,000. Always best to choose an ounce of prevention rather than a pound of cure.

My owner's manual suggests mileages for replacing my timing belt. Car's fine - do I really need to follow that recommendation?

Doug's Auto Center, Inc. | Oct 8, 2019
Doug's Auto Center, Inc. | Oct 8, 2019

Absolutely! If the belt fails, you’re facing engine damage that could cost between $2,500 and $16,000. Always best to choose an ounce of prevention rather than a pound of cure.

My steering column shakes when I brake hard. Is this normal?

Doug's Auto Center, Inc. | Oct 8, 2019
Doug's Auto Center, Inc. | Oct 8, 2019

Shocks and struts are basically the same thing, but a strut is generally larger. The basic function of a shock or strut is to keep the tire in contact with the road. With the exception of a

My car's suspension is starting to make squeak noises. Do I need to grease it up?

Doug's Auto Center, Inc. | Oct 8, 2019
Doug's Auto Center, Inc. | Oct 8, 2019

Actually, most cars made within the past 20 years don’t have grease fittings, but something definitely needs service. Stop by, and we’ll find out what it needs.

When I take my hand off the wheel, the car pulls to the left. Why is it doing that?

Doug's Auto Center, Inc. | Oct 8, 2019
Doug's Auto Center, Inc. | Oct 8, 2019

Usually, pulling complaints are related to tires. Radial pull is a slang term for “radial angulation”, but a bent frame, steering component and a host of other things could also be at play. We’ll take a look and let you know for sure.

How long does a car battery typically last?

Doug's Auto Center, Inc. | Oct 8, 2019
Doug's Auto Center, Inc. | Oct 8, 2019

Typically a car battery lasts three to five years, but it depends on the way you drive, the weather and other factors.

If my car didn't start and required a 'jump,' does that mean my battery needs to be replaced?

Doug's Auto Center, Inc. | Oct 8, 2019
Doug's Auto Center, Inc. | Oct 8, 2019

Not necessarily. It may not be your battery at all. It could be your alternator. But if you find yourself needing frequent battery jumps, it’s a good idea to bring your car in for an inspection.

My battery has a lot of corrosion. Does this mean I need a new battery?

Doug's Auto Center, Inc. | Oct 8, 2019
Doug's Auto Center, Inc. | Oct 8, 2019

Not to worry. Corrosion is quite common, so car batteries should be cleaned and serviced regularly.

My car had trouble starting on a really hot day. I thought batteries only had trouble when it was really cold?

Doug's Auto Center, Inc. | Oct 8, 2019
Doug's Auto Center, Inc. | Oct 8, 2019

Extreme heat (or cold) can shorten a car battery’s life, but as long it’s a one-time thing, you should be fine. If it starts happening more frequently, bring your car by for a quick inspection.

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places