Service Electric Cable TV & Communications - Wilkes-Barre

Category: Internet service provider

Address: 15 J Campbell Collins Dr, Wilkes-Barre Township, PA 18702, USA

Phone: +15708258508

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 8:30AM–5PM

Wednesday: 8:30AM–5PM

Thursday: 8:30AM–5PM

Friday: 8:30AM–5PM

Saturday: 9AM–1PM

Reviews

Kevin Turner

Oct 8, 2022

Laura Schell has been absolutely wonderful to speak with. She made everything very easily understandable and followed up with me to make sure I knew what I was doing. I hope I get her every time I call or text. Thank you Laura. Sincerely, Kevin Turner

Karen Sims

Oct 7, 2022

Robert was very professional and very informative with some issues I had with my internet connection. Replaced a modem cord that my cats chewed as well.

Elena Ardo

Oct 6, 2022

Rebecca G. Was awesome and so kind! Took care of the issue instantly with her supervisor!! Wasn't on the phone ALL day like most times trying to fix or question about a bill (for any company)!

Yvette Griffin

Oct 5, 2022

I was able to speak to an actual person on the phone when I had a problem with my service. She was very courteous and nice. A service man came to the house very next day. And he had the problem fixed before he knocked on my door. The service man was very nice and courteous also.

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Questions & Answers

How about being open a day for people that work or step into the millennium and get an automatic payment system like everyone else.....

Debbie Kelly | Oct 8, 2018
Mary Harrison | Oct 8, 2018

They do have an auto pay but it's old school. You fill out a form and give them a voided check...two months later they'll start taking it out of your checking account. Downside is you'll no longer get a paper statement-mucks up their autopay system. Seriously need to update their systems!

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They suck bad . Unreliable took a day off for nothing expecting a guide to connect my Internet I don’t know why for some reason Xfinity Comcast is not allowed in this area and they have the best service in the world

Maria luiza Santos | Oct 8, 2018
T Lasota | May 10, 2022

Update 2021: Kingston, PA offers Xfinity. I am a Technology Consultant in the area and deal with various providers. There aren't many choices. Xfinity Comcast is not permitted due to right of way and franchise agreements that your locality has with Service Electric. PM me on Twitter @t_lasota as there might be other options that are up and coming that the general public is not aware of yet.

Why does Lehigh Vallery are gets 25mbps download / 5mbps upload for $39.95, but Wilkes Barre area gets 25mbps download / 2mbps upload for $44.95? This is clearly putting Wilkes Barre are customers at lose both at upload speed and at pricing.

Sam Patel | Oct 8, 2018
Harry Neaus | Oct 8, 2019

Different companies. Same name (basically) but they have no affiliation with one another.

Does Service Electric have a special rate for senior citizens for the internet. I already have cable that I pay for in the senior high rise I live in.

Margaret Jayne | Oct 8, 2019
Kennard Johnston | Oct 8, 2019

I'm glad you asked that question Margaret, I'm not a representative or anything but I have been a customer for many years. As far as I know, there are no discount for us seniors. The only break that you might get, is if you do a package plan (phone, intern, cable). I hope I answered your question. If I did check like on my review. Blessings, kj

They never!!!!!!!!! Answer the phone....can't get anywhere to get my Internet connection to work right.

Just Me | Oct 8, 2019
Alberto Rios | Oct 8, 2019

Go down to the office in wilkes barre pa

I have suggested to AG Shapiro to look into this discrepancy in price what they're offering to the public and what they actually charge. Maybe he could find an answer. Come on people let's make noise@#$%&

Mary Senese | Oct 7, 2020
Ms. T | Oct 7, 2020

I agree same shows they never offer 30 day promos never work with over charge my medical bills is less than service electric..

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I made a phone call to the Wilkes Barre office last week,and the response was not service electric. I tried to get through to billing and was not able. Has this company been sold?

Mary Ann Naessig | Oct 8, 2019
Kyle Jensen | Oct 8, 2019

Nope they never answer the phone

I'm looking at these reviews and getting nervous! I live in a complex that ONLY accept services from device electric and my experience with them already hasn't been that good. I called to gain information and it's like i called their personal phone!

ninababy97 Nina | Oct 8, 2018
Rich Hughes | Oct 8, 2018

Unfortunately there's little point in complaining. Thanks to ISP monopolies you're stuck with what's out there.

Do they know how to answer the phone?

John Kravich | Oct 7, 2020
Tiffinie Dunn | Oct 7, 2020

They have q little call center just choose a option!!

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How do you turn off the voice mail service.

Leona Burnetski | Oct 8, 2018
T Lasota | Oct 8, 2019

Cancel service with them and switch to a VoIP provider like Call centric.

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Are they raising the rates in 2018

Mary Ward | Oct 8, 2018
Rich Hughes | Oct 8, 2018

Internet everywhere in the country is going to be more expensive in 2018. Cable companies paying politicians for legislation that benefit them is to thank for it. Scumbags will be scumbags, greed is greed. The US is behind every other developed country in terms of internet performance and cost.

Where is your camera on rt 81 located. Before after the mall.

daniel rabbas | Aug 8, 2022
Maira Padilla | Aug 8, 2022

I don't need to answer that ,? For you sorry , you dont need nothing about camera, bye

How do you find your password for your Wi-Fi?

Charlene Odom | Feb 9, 2022
Yajhaira Tellado | Feb 9, 2022

2 ways in the box of your router or call a technician they will provide you with it.

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Why does the DVR record unwanted shows ?and can it be shutoff. I erase shows every day.

David Gleason | Dec 11, 2021
Service Electric Cable TV & Communications - Wilkes-Barre | Dec 11, 2021

Hi David, and thank you for contacting Service Electric Wilkes-Barre. If you have a TiVo system, perhaps it is recording "TiVo Suggestions" and that needs to be disabled. If this is the case, and you’d prefer not to record TiVo Suggestions automatically, you can turn them off... Press the TiVo button and select "menu". Choose "settings" then "user preferences". Select "TiVo suggestions" and change to off. If this is the case, then you should be set. If not, please give our customer service team a call at 570-825-8508 and we can explore other options. Thanks!

My name is Lisanyi Acosta I have the internet line with you and just today they cut it off I want to know if I can pay it with the automated system and if it connects at once or if I have to call you after paying to be able to connect my internet

Carina Sanchez | Oct 7, 2021
Bad Lands | Oct 7, 2021

You have to pay your first and then call give them your account number and it should be on within 24 hours

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Why the internet is so bad. I pay my bill on time every month. From 4 AM to 10 AM the internet is not working. Can you please find solution for this issue?

Omar | Oct 7, 2021
Kizzy Henry | Oct 7, 2021

You may consider updating your router. I encountered the same problem and when I swapped the router I have not had a problem since

Hello im trying to get my internet password but its telling me have have rhe wrong user name abmnd past

Kia Whitmore | Oct 7, 2020
Ty Petty | Oct 7, 2020

Call service electric and they will help you out

I terminated my service, is there anyway to return the equipment on Saturday or Sunday? The office is in Wilkes-Barre, PA

Konan Chiang | Oct 7, 2020
Norma Jean Weitz | Oct 7, 2020

No it's closed on the weekends. Open Mon thru Fri 8:30-5. Just there on Mon to return a box.

do you have cable in pittston,pa

susan headley | Oct 7, 2020
A Google User | Oct 7, 2020

No

where is the password located on your modem

Dolores Drozdowski | Oct 7, 2020
The voices living with the whispers | Oct 7, 2020

Yes on the bottom label

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Does Service Electric Service Plymouth area ?

Zayden Taylor | Oct 7, 2020
Chris weaver | Oct 7, 2020

Yes

Do u have service in Edwardsville PA

Davone Travis | Oct 8, 2019
Robert T | Oct 8, 2019

No we do not cross into Edwardsville. Comcast is the provider there.

What network does it run on for smart tv

Steven Michaels | Oct 8, 2019
Kim Hummel | Oct 8, 2019

I don't know just call them they will assist you.

Why does my internet keep shuttin down when i just paid my bill and why doesnt anyone answer the phones been tryin 2 reach them for a week now

Elizabeth Valle | Oct 8, 2019
Cherry Burke | Oct 8, 2019

I dont have no problem with my service and ive been with them 2yrs or more

What happened to WBRE tv

Steven Roth | Oct 8, 2019
Kim Hummel | Oct 8, 2019

I don't know call and ask.

Why is my guide channel have 90 percent of stations showing to be announced?

Kevin Mcg | Oct 8, 2019
ANGIE S | Oct 8, 2019

Happens to ours after a update or if we get a power failure. It should come back on it's own but it takes a couple of hours.

Are you open on Saturdays?

Lyn Conahan | Oct 8, 2019
Robert T | Oct 8, 2019

Office is closed on Saturdays. Phone support is open for problems and questions for existing customers. For new service call or visit office Monday through Friday 830am till 5 pm

Do you service nanticoke?

Debbie Kocher | Oct 8, 2019
Brooke Turner | Oct 8, 2019

xFinity,. The one and only.

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how can I get help with my remote to shut my tv on and and to change the channels

Richard Czock | Oct 8, 2019
J Deezy | Oct 8, 2019

The service technicians that hooked up your cable should have programmed your remote I would call

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Did anyone have to pay upfront when the cable people came to their house I was told I had to pay $60 at the door once they came to my house to put my WiFi in

Shai Ryan | Oct 8, 2018
Antoinette Valle | Oct 8, 2019

I paid $175.00 up front they do a soft credit check if you don't pay your bills in time they charge the first month upfront.they suck so bad way overpriced ..you can get satellite with phone internet $100.

How much is basic cable and hookup

T DOG T DOG IS BEST | Oct 8, 2018
Yajhaira Tellado | Oct 8, 2018

21.99 per month but for more info visit the website http://www.sectv.com/Web/aspCable.aspx?strSystem=WB

How much is basic cable

T DOG T DOG IS BEST | Oct 8, 2018
Mary Harrison | Oct 8, 2018

My mom has basic, under $30/mo and thats about 20 channels. Its listed on the website.

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How do you contact someone to discontinue service as moving out of the area. Keep getting a voice msg for a dan who does not respond back

Nadine Savitz | Oct 8, 2018
Brooke Turner | Oct 8, 2018

Go to the nearest Service Electric facility, return any boxes you may have, tell them to cancel it, and make sure you keep the receit.

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Can you tell me if you are working on the lines in kingston we have sound no picture

John Hoover | Oct 8, 2018
Felix Matias | Oct 8, 2018

My cable is working but in the box not show the time i live on n sherman

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Sci find what channel

Rob Astary | Oct 8, 2018
Melissa Evans | Oct 8, 2018

I don't have them anymore its to expensive

How do you change your internet password

diane gribble | Oct 8, 2018
Holly wickizer | Oct 8, 2018

I agree. Just call them and they will help you.

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