Hilton Garden Inn St. Louis Shiloh/O’Fallon IL

Valerie Bailey

Hilton Garden Inns we’re amazing sadly though this hotel chain is left somewhere in 1990s. The room was OK bed was lumpy. Tried to get the sleep comfort system to work and it just didn’t. The AC unit was loud. It would run loud then quiet down but seems when the cooling kicked in it rattled something awful. It couldn’t seem to keep the humidity down so the towels always felt wet. Bathroom lighting was a joke and the exhaust fan did little to unfit the mirror maybe took 15 minutes. The bathroom heats up as the AC doesn’t quite make it that far. Hotel carpeting is just ugly to look at room carpeting wasn’t much better patio furniture was old and dirty. New cushions would greatly improve this area 100%. Staff was really friendly and helpful as my key kept shorting out everyday I had to have them rekey it. I didn’t have it by a phone only hey just kept dying. Workout room is small but enough equipment to get a decent workout. However it is hot a heck again no AC here the screens on the equipment aren’t working so you’ll suffer with a view to the pool or the wall take your pick. All in all there are many hotels in the regency park many much newer and would probably be a much better stay for your money. Hilton get on it and start updating your hotels. Last thing no maid service for your stay for a week. You have to get towels at the front desk. This leaves you with towels piling up in your room. No isn’t that nice. If no more maid service OK the lower your prices or give me a free breakfast something to make me want to stay in a Hilton. Till then I’ll search other hotels for something newer. Sad what a great chain Hilton used to be.

Sharon DeBlois

The most pleasant check-in experience ever at a hotel! Bessie greeted us with a smile and her warm demeanor. And after check-in she called our room to see if it met with our satisfaction and if we needed anything else. The room was clean and comfortable. Easy access off the highway and many restaurants close by (walking or driving distance).

Verified Hotel Guest

Positive: Location was very convenient. Hotel was clean. Negative: Bed was extremely firm. The adjustments didn¿t work. We had a room with 2 queen beds. One bed was extremely firm while the other had a firm side and a soft side. Curtains didn¿t cover window, so at 2:30am, looked like sunrise due to lighting outside

Benjamin Petri

The location was convenient and everything was clean and prepared upon our arrival. The bartender the evening of our stay was a great asset to the hotel going above and beyond and also had a good personality. The beds were very firm and the ac/furnace sounded like a rattling jet engine ready to take off at time that night unfortunately.