Ramada by Wyndham Baltimore West

Juan Cabada

If I could give it 0 stars, I would. We checked in 7/25 for 1 night. 1st room (121) key did not work, front changed it to another (115) and it was very unsanitary along with ants. Front desk guy stated to be new and only the manager can refund tomorrow. Offered a different room and even admitted that he knew some/most rooms are not to standard health and clean wise. The 3rd room (126) was same as 115. We left and got a different hotel. Orbitz stated the hotel will not refund. Worst place, area, rooms, service we have ever seen from any hotel. Do not reserve from this place.

Mohammed Islam

Never have I seen a rude front desk. Came in with family and was standing like we were invisible. The person at the desk kept doing something else without even saying a hello as if we were beggars. He clearly saw us waiting in front of the desk for a while. I gave ample time for him to do his thing until it seemed very rude. He chose to revoke the booking, I had my wife and baby with me , we drove for 5 hour to get insulated. Is this how Ramada trains their front desk ? The front desk is the first impression of the hotel. It’s possible he didn’t keep our booking and filled up the rooms and was ignoring at first to see if we leave. He also said they Still doesn’t serve breakfast due to covid-19. You can’t use that excuse forever to cut cost. Booking stated breakfast included but not when you get there. Bait and switch situation. No pool access. He told us to go somewhere else.

Ehtisham Hanif

I’m going to be straight to the details because I’m traumatized from this experience. I stayed here 2 nights with my family and I booked 2 non smoking rooms online but when I got there, they addressed me to a handicapped room?? Upon entering the room, you’ll be lightheaded from all the heavy smoke smell, and keep in mind I had little kids with me. The bedsheets and pillows had black/brown stains on it. The ceiling was crumbling. Shower area had dirty towels and the water was also disgusting. Couldn’t even shower. In the middle of the night, I had waken up to a dry eye and a burning sensation occurred. This place is nowhere near safe to stay. If you value your well-being, avoid this place at all costs. Staff had attitude and anger issues. Stay safe everyone.

Justin Jones

This is our second night staying the first night we stayed the bathroom and room smelled like smoke but the price was reasonable. The second time around our bathroom was out dated & old. We had no microwave or fridge. Our rate was extremely high. There customer service is very poor when it comes to accommodation.Rules are unbalanced ! I feel like I’m on hotel nightmares.I won’t be returning.