North Atlanta Primary Care Sandy Springs

Madison Smith

Never made it to the doctor because the front desk staff was SO DISRESPECTFUL. I was treated like absolute trash. This is the worst experience I have ever had at a medical office.

Charlie Peppler

Good luck getting a hold of their billing department. Called numerous times over a 3 month period and left many messages regarding an overcharge. I received no callbacks and every call went to voicemail.

Douglas Gentile

If I'm sick I have full confidence that NAPC will make and keep me healthy I just wish they would quit hounding me about charging for no-shows.

Megan McCoy

While the PA I've seen here annually for years is lovely, the billing department is a nightmare. My insurance has always covered preventative services and they billed under an MD that my insurance does not cover, resulting in 0% of my bill being paid. This is completely unjust for patients who pay for insurance and if there is any update to a change in coverage I should have been notified when I checked in and presented my insurance card. I initially was told to disregard the bill 6 months ago but have now started receiving billing statements and collections notices. I have not been able to reach anyone in the billing department for at least a week and have not had any call returned after leaving at least 4 voicemails. Side note- the patient portal is not user friendly and very difficult to navigate. My husband and I will be seeking new PCPs after this frustrating experience. Addendum: The practice manager and physician were able to be contacted via the portal and have re-submitted the claim to my insurance. Rating updated to reflect.