Safelite AutoGlass

Step 21

This is the worst service. You can't reach them by phone, they have a computer that is programmed to disconnect the phone when you ask for a live person. They replaced my windshield and the first real rain we get, I get drenched. Found out that the tech did not finish the job, sadly enough, I found out the hard way. Spent all day trying to reach someone. Now I have to wait until Monday (36 hours) to go there in person. The storm is still here. On Monday, the I scheduled an appointment for Safelite to fix the problem. The date came and passed, no one called or showed.

Siegfried Pichler

We contracted Safelite to repair the back window of a Chevy Express van. It was a mobile repair order and the technician showed up at our location and replaced the window in about 5 minutes and then left. It was a small 2'x2' window. The window replacement was ok, but the service guy (Michael, ID 1808-357), left shattered glass everywhere (inside the van and outside on the ground. It was kind of unbelievable to see that. Not even an attempt to clean up. Nothing. We ended up cleaning it ourselves and almost cut ourselves on the sharp glass splinters. We spent more time cleaning up the mess he made, then the time it took him to replace the window. Not sure if that is a Safelite problem in general or just the Capitol Heights location. In any case, our advice would be to stay away from the Capitol Heights location. Not good at all. Very unprofessional.

Eric Woznysmith

They were fast and did a good job.

Tiffany Jordan

Safelite showed up to my house early last Wednesday (exciting!) a few minutes later the tech calls be back out and says the wrong part was in the box so he can’t complete the job. He says someone will call me to set a new appointment. Today is Tuesday and not a word from them. Terrible customer service.