Massage Envy

Kendall Henderson

Bill is an amazing attention to detail therapist! i can tell he puts in alot of effort into giving the best massage he can for each client's specific needs. very professional and always checks with you on pressure in mid session which i can appreciate. he seems to be very passionate about his job which is great, highly recommend bill

Amanda Winters

I haven't had a massage in a long time so after a very stressful, physically-demanding 2 weeks at work, I decided to treat myself so I could address some areas of pain I was experiencing. For folks new to massages like me, here's a detailed review so you know generally what to expect. I booked my appointment online 2 nights before for a 90 minute massage. Booking online was relatively easy! Although funnily enough, I preferred navigating Massage Envy's site on my phone as opposed to my computer web browser. The mobile site just felt a little more user friendly. When I entered my preferences, a list of available therapists popped up. Upon reviewing my options, I requested Davis at the Hyde Park location because he was listed as specializing in firm pressure. When I arrived to my appointment, I was greeted by Britta. She was lovely, welcoming and kind. She took me aside to go over what my areas of concern were and asked general health information so my massage therapist could know a bit about me before we began. The check-in process was quick and painless. Then I was taken back to a quiet room to wait for Davis. Once he was all prepped, he arrived a few minutes later and took me back to the room. We chatted briefly again about what my expectations were and what Davis' general techniques, policies and goals were for our session. He stepped out so I could change and I hopped under the sheets. The room we were in was clean, quiet and cozy. The bedsheets were soft and comfortable. They had calming spa music playing (funnily enough, not my thing, but it didn't bother me enough to ask him to turn it off -which I'm sure he would have done in a heartbeat if I asked). When Davis returned, he got straight to work. He focused on my back left side first and checked in about the pressure he was using. I knew instantly I made the right choice. Davis is not messing around when it comes to pressure. I've had massages in the past that were meant to be more relaxing than anything, so the pressure was generally light to medium. I was there to really work some deep pain and ache-ness out as opposed to relaxing. During my time, we had an awesome conversation! I gave him a heads-up that I was a chatty Cathy and he totally went with it which made me feel really at ease. He concentrated on my poor, sad back for quite a bit of time. It was so obvious to tell that Davis cared deeply about the quality and caliber of his work. Next we addressed my legs and finally my feet. Right before the session ended, I mentioned I was still having a bit of trouble with my neck so he finished our session working on that. Check out was also nice and easy. Britta explained their monthly subscription service, but not in an overly sales-pitch kind of way. I decided to pass on it this time, but it's definitely something I might think about in the future. I think the only drawback in booking with Davis is that his work is addicting and so helpful that he's often fully booked with loyal clients so it might be hard to get in to see him in the future. This just speaks to how good and helpful he is! All in all, I had a wonderful time and highly recommend both this location and Davis!

Erica Crutcher

HORRRIBLE HORRIBLE HORRIBLE!! This was the most unpleasant experience I’ve ever had from start to finish. From the time I called to schedule and appointment all the way down to the massage. First time customer, never had any services from this place. I recently just had surgery and a major part of my recovery/ post- op care is to receive lympathic massages. I called to schedule with these people and the receptionist who I spoke with when booking my appointments had very poor customer service over the phonezm. When scheduling my appointments she insured that they had a one 30 min (lympathic massage) & an hour(lympathic massage) fir the following day. I agreed that was fine and gave information to confirm the appt. towards the end of the call she mentioned that they were running a Mother’s Day special of (BOGO) and that it’ll be cheaper if I went that route as far as payment. I agreed! Fast forward to the next day. I got to my appointment on time, was confirmed through text message to go ahead and enter the facility. Doing so, the woman and the front counter was very very very unpleasant not very welcoming to clients checking in fir their scheduled appointments. As this was my very first time in this place it’s like she assumed I’d been there before. Once in the back the woman at the front desk came & got more information from me regarding my needs of service . I throughly explained & answered all questions pertaining to the massage regarding why I’m getting the massage, sensitive areas/ Focus areas Etc. As this is information being transferred to the person who will be doing my massage. Once I got to the room my masseuse was Davis,he briefly went over what was in my chart. Then he immediately started going into converasatjin about the surgical procedure I had telling me what I should & should not be doing as if he’s a doctor, nurse of some sort. JUST TERRIBLE! My eyebrows was immediately raised & I was in total shock that he was approaching the situation as he was.I WAS THERE FOR AN MASSAGE not there for a follow up with my surgeon or doctor. I’ve had lympathic massages before and the techinque used is Very light weight, light strokes very mild pressure pushing blood flow towards the Heart. This masseuse David was so horrible, his pressure so so hard as if I were getting a deep tissue massage. He never worked on the full parts that I needed him to which was my whole abdomen, he basically just pressed on my obliques. This was totally not a lympathic drainage massage. Once the massage was over and time to check out at the counter the women at the desk asked how I wanted to pay & I insured her that I purchased the two massages over the phone the previous day & mentioned the motherfms day special. She then pulls out a box with envelopes found one with my name on it and told me I basically purchased two gift cards that was BOGO. ( the lady I spoke with that scheduled the appointments never mentioned gift cards) i assumed I payed for my massages in advance & maybe it was some code or something for the BOGO. Nevertheless, the lady at the counter continued to check me out using the gift cards but she wasn’t having any luck .. long story short she ended up having to call the manager in which she said well it’s not working because the Mother’s Day promotion is only applicable for 1hiyr massages(mind you I had purchased one 30 min & 1 60 min) I then told her I was was never told that over the phone. I ended up having to pay $42 more for the 30 min massage that I had already bascucalky payed for. The promotion price total (BOGO) was $115 so I came out of pocket $42 more dollars because of mis- information . I wanted to refund the 60 min massage I had for the following day because at this point the whole experience had just been un- pleasant from start. The manager insured that there are no refunds on gift cards & how she had to contact her boss( who was out of town) to see how to resolve the issue blah blah blah... VERY TERRIBLE EXPERIENCE!!! I ended up keeping the following appointment with the very terrible masseuse

Jordan Hoenscheid

I was excited to receive this monthly membership as a gift. Every service I have had I a have been impressed. However, the front desk staff is rude and dismissive. My first experience here I was left in the waiting room for almost 50 minutes and all I got was “sorry.” While I get massages/facials pretty frequently, I really wanted to join myself. Massage staff and faciasts I have seen are top notch. Getting an apt there is not and not pleasant. I hope this improves or I will return to my previous establishment. Thank you.