Frost NYC

Category: Jewelry store in New York

Address: 20 W 47th St #203, New York, NY 10036, USA

Phone: +18884851061

Opening hours

Sunday: Closed

Monday: 10AM–5:30PM

Tuesday: 10AM–5:30PM

Wednesday: 10AM–5:30PM

Thursday: 10AM–5:30PM

Friday: 10AM–2PM

Saturday: Closed

Reviews

Jenn Walker

Oct 3, 2022

Just placed an order today so will come back with updated review of actual item, but wanted to say the customer service experience I had with Luci, really helped seal the deal. I was a little on the fence placing a custom piece order online.. but after shopping around and chatting about about the process I feel completely assured this was a good decision.

Chris Gibson

Oct 3, 2022

Great service & people. I buy from them often & never have an issue with service. Great team of people to help

michael antoniak

Oct 1, 2022

Customer service is working to resolve all issues. I was told a few days ago.

ruslan glavnik

Sep 30, 2022

Bought a 14k solid gold diamond cut mariner chain from this jeweler. Very beautiful piece in person. Great value as well. Will be buying more gold from here in the future.

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Questions & Answers

Has anyone had any problems with trying to reach out to someone from this company spent 1300 and haven’t received a shipping confirmation or anything stating my necklaces are coming how would I go about solving this problem?

Markevis Davis | Oct 7, 2019
Monica Wing | Oct 7, 2019

Email them they normally respond right back and I also call they where very nice and professional. I did have no problems I had a return.

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Someone knows if it’s real gold?

Tiago Barbosa | Oct 7, 2018
James Franznick | Oct 7, 2018

yes, i had my white gold bracelet tested locally after i received it and it was 14k yellow with rhodium dip

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Where are their chains made?

Trey Five | Oct 7, 2019
Monica Wing | Oct 6, 2021

I'm use both are real 10k and 14k. But only thing look for when ordering in the hollow versus sold there's a difference in price and how wide when order make sure you look for those things it will give you a general ideal of what the size will be.

The gold they sell is real? I am interested in buying several things but first I want sincerity and guarantee of my purchase

Mortalbryant laloo | Oct 7, 2018
Ryan Blanchard | Oct 7, 2018

If you look on their website it specifically states: All gold 100% real. Nothing plated.

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I've seen some reviews indicating sketchy behavior on the part of this particular retailer. If I pruchase from here, how do I do so in person and how do I make sure I don't get screwed for a lot of money?

Zack Halladay | Aug 7, 2022
Jason Milliman | Aug 7, 2022

I have never had an issue with purchases from here at all, and the gold looks amazing

Someone please help me out!!! For 5 good months now my $2800 is still with this people, at this point in time I don't know if I should go down to newyork or still wait a bit more. As anyone ever purchased any goldchain from this store? Are they real

Paul M | Oct 6, 2020
Daniel Atwood | Oct 6, 2020

Dam Brother did you ever get your package?

If you make a payment on an item do you receive or does it have to be fully paid to receive the item

the greatest | Oct 7, 2019
the greatest | Oct 7, 2019

Dishon Mosley you are talking about partially correct. I put a payment on a bracelet

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Anonymous | Oct 6, 2022
Anonymous | Oct 6, 2022

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How do you use the layaway at the end of the purchase? And if you have 0% credit can you still Finance the Jewelry??

DemiK | Oct 7, 2018
giants fan nyc | Oct 7, 2018

Just apply and see they are pretty good people jewelry is custom so they and bend alittle on helping people. I have a 12 month financing and its affordable interest is super low like low

How long dose it take to ship

fernando aguayo | Oct 7, 2018
Ryan Padilla | Oct 7, 2018

Shipping is very fast, they use FedEx

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Do i have to pay the layaway off first before i get my chain

Brandon Reyes | Oct 7, 2018
Ryan Blanchard | Oct 7, 2018

If you buy an item through "layaway" that means you get it once it's paid in full.

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do the finance depend on your credit score

Kevin Wilson | Oct 7, 2018
James Franznick | Oct 7, 2018

yes

Am I able to fly in and pick up a custom chain from in store if I order ahead? Is an appointment required? What’s the typical lead time on a custom chain? Thank you ahead for your response!

JP Lotts | Oct 7, 2018
Leslie Lopez | Oct 6, 2021

Yes you can pick up if you schedule appointment with you name , email, phone number , and walk with picture ID - observe PPE requirements as well. It’s 2021

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How can i get my jewellery to Jamaica??

skeemo don djskeemodon | Oct 7, 2017
Frost NYC | Oct 7, 2018

Hi, we ship internationally. Just input your mailing address in the checkout and we will get the package to you.

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