Vista Point Apartments

Stephanie Fagnani

About two weeks ago, my mother was staying with me for two nights to help me out because I had a minor medical procedure done. She went to throw some recyclables out and accidentally tossed her keys into the dumpster also. Matthais, a maintenance team member who I had never even met before, was kind enough to climb into the dumpster (twice!) and finally retrieve her keys for her. Thankfully the recyclables had just been collected so it was pretty empty! I greatly appreciate his help, as there was nothing I could do. We'll always remember how kind he was. Thank you!

Olga DeNully

Made an appointment with Lori in late June for Friday, 07/08/22 stating that my husband and I had sold our home and needed a FURNISHED apartment on a month-to-month basis. We emailed/texted a few times during which I reiterated that we needed a furnished apartment. Upon arrival for our meeting, I was informed that the apartment she'd mentioned to me had since been rented. Why didn't she contact me prior to our apartment time rather than wasting our time? OK, so then I asked if she had anything else, but ONLY furnished. She then informed me that they don't have furnished apartments, you must rent furniture from a preferred company which works with them. Again, OK we could work that out. We were about to leave when Lori informed us that she though there were a few apartments available in their sister complex, Eagle Rock, in Fishkill NY. We met here there and were told that there were 2 available, 1 one-bedroom for August. Said we needed to pay the fee and fill out an application, and she would contact the residents of that apartment in order to get the exact date of move-out. Were told she'd contact us early the following week. Again, we reiterated that we must be out of our home by August 25th, but even if the renters weren't moving out until the end of that month, we'd take the apartment. Lori informed us that we'd be first on the list because we'd been working with her. Went home, filled out the application and paid the fee. Never heard from her again!! I placed several phone calls to all the numbers I found on your website, and also the number at which I'd contacted her. Left messages each time frantically asking what was happening with that apartment because my husband and I needed to know if we had a place to live after closing on our home. I finally reached Winston who told me she was at lunch. I asked why she wasn't responding to my calls. Winston found no notes stating that my husband and I were to get any apartment. When I told him that the apartment was at Eagle Rock, he said she was there now. So I called THAT number - still no answer so I left another voicemail with the identical message. Today is 07/24/22 and still no contact from Lori. She/this company is THE most unprofessional I've come across in some time. This company took our money, WHICH I WANT RETURNED ASAP, on the promise that, without question, my husband and I would have an apartment in mid-late August. BEWARE, and stay away from both of those complexes. FYI, there is no email address for either of their complexes, or for the management company in order to reach them with a complaint. Email for Vista Pointe shows it's unavailable, and email for Eagle Rock was returned. Both those addresses are on their FB pages as well on their websites, but neither works. UPDATE: CALLED THE CORPORATE # ON MONDAY 07/25 AND SPOKE WITH SOMEONE WHO TOLD ME HE'D HAVE THE DM FOR THAT AREA CALL ME WITHIN 15 MINUTES. IT IS NOW 07/27 - ASK ME IF I'VE RECEIVED A PHONE CALL FROM ANYONE AS YET....

Samantha W

Went we first moved in it was great. This was the response to my earlier post (Hi Samantha Weddington, thank you so much for your positive comments about Vista Point Apartments! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!). Today they never contact you back nor do they fix anything. I have resulted to doing my own minor repairs.

Shannon Bernacchia

The management is terrible to work with. They don’t answer, don’t respond in a timely manner. I have to constantly follow up, otherwise no one would ever respond to an email or call me back. Management passes the buck to someone in corporate and corporate does the same thing back to management. Lack of communication is a huge problem here. The only great people were maintenance, very kind and friendly. If I had the choice to rent again, I would never pick Vista Point Apts or recommend them.