Address: 84 Hester St, New York, NY 10002, USA
Phone: +16468994016
Sunday: 11AM–7PM
Monday: 12–7PM
Tuesday: 12–7PM
Wednesday: 12–7PM
Thursday: 12–7PM
Friday: 11AM–7PM
Saturday: 11AM–7PM
Anjali Kumar
Went into the store at 3.58 pm exactly, the store didn’t look like it was open, however the hours on the door said open from 12 pm-7pm, a man sitting outside goes they are open so I walk inside and the girl says we’re closed, to which I say it says you’re open till 7 pm, she goes yeah we’re closing early today, no apology or anything, so unprofessional and rude. I had gone into purchase the ceramic pop up message that I couldn’t order online. So disappointing!
Joe Squires
Aug 6th 2022- order 981300 confirmed, value approx $800 Aug 12th I emailed to query delivery as nothing received / no dispatch details emailed - a problem with stock that noone had spotted before my query Aug 15-19 several emails to choose a different item given stock issue Aug 19 I again query delivery and told will be dispatched the week ahead Aug 24th chased on email - no reply Aug 26th - chased again concluding "I don't know what to do now other than ask you to cancel the order and refund me in full". No reply I have now raised a chargeback via my bank. So - no plants, no communication, no refund. Fraud? Or just useless? So thank you not one little bit for helping me create a new home for my family after or emigration to NYC. You have wasted my time and my money.
Genesis Mullis
Visited the shop to buy some a few repotting supplies and was genuinely surprised at how nice their employee was to me. I got some great advice on how to support my climbing plants and was supplied with some twine for free after I learned they didn't sell any in the shop.
Rebecca Yu
Ordered a large Monstera; the plant we received had virtually every single leaf ripped, blackening or completely shredded. Customer service told us it probably happened in transit as though we're complete idiots; how does the inside of a box shred leaves? They wanted us to trim off about half the plant and try and regrow it ourselves. Got our refund eventually, which was the positive. I understand plants can recover if trimmed and treated well, but if you're going to charge 3x the average store you need to bring some sort of value to the table, and The Sill brings absolutely none.
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They've had a couple of varieties in stock when I've been there and sometimes I didn't see any. Best to give them a call.
Yes, we have a lot of different kinds! (this is Kelly, from The Sill). Ps - we can't seem to find this on our Google business page (it just popped up on my phone) - do you mind explaining to me where you are posting this question?
They limit the number of customers to 2 due to the shop small size.
No they don't. They specialize what are indoor houseplants in this grow zone.
Cash is King
No seeds just live tropical plants, cacti and succulents.
Call them up
Hi Daisy! We don't sell these flowers at our shop. We're sorry about that and wish you luck on your search for them!
Hi Darlene! We don't carry these specific kinds of Palms, but if you're in NYC you can try 28th street market!
Yes, The Sill sells air plants
No
Brown edges usually means you're either not watering enough or your humidity is too low.
Usually once a week they get shipments in, but it depends on the availability of how fast they can grow more
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