Lowe's Home Improvement

Kenneth Fink

On 9/5/22 we went to Lowe’s to set up a storm door install & paid for measurement. We had 2 different people come to measure the door (that alone is a red flag). The door associate Nedro (Tyree) Wood gave us a quote that we agreed on 9/15/22. We signed the quote & told Mr. Wood to please update the name. On 9/16/22 we went into the store and paid for the install at 1:20pm. We talked to Ferdinand Gonzalez the store manager and we asked for his card in case we had any problems. A week later we hadn’t heard anything about the door so we called and they explained that the door was being made. This didn’t make any sense because it was an in stock door. They also stated that we hadn’t paid when we physically went into the store to pay on 9/16/2022. The associate Wesley Brown was disrespectful on the phone and we could hear Tyree Wood having an attitude in the background saying we hadn’t paid, when we had the receipt to prove it. Finally, he found the payment and said the door would be ready on Thursday, September 29. On September 29 we called the installation department to check the status and they said the door still wasn’t in the system but then when they called over to the store they said they just put it in the system a couple seconds ago. He stated that we would be contacted in 2 business days but no one called. The store manager is unreachable. We called the installation department today, October 4 after not hearing from anyone. They said someone would contact us within 24 hours. Since we’ve been waiting so long we called to the store to double check the status and the associate we talked to said he didn’t see anything in the system only a communication from 9/5/2022. So we asked to speak to a manager. After calling back 3 times we finally got a hold of the assistant manager Kerre. She was very disrespectful. Not willing to find out what the other associate was looking at and why we keep getting different responses and hung up on us. We just want our door installed.

Steve Ritzel

Not a cart in sight. Not bad hadn’t been there in awhile and they moved everything around. Nice mum selection, but couldn’t find any red mum hanging baskets.

Tim Yadeska

First time shopping at this location. Didn't have everything I needed. But, Dajon provided such great service at the self check out that I felt compelled to leave a review. He was super friendly and had a very "I want to make sure you are taken care of" attitude. Refreshing in today's world of customer service.

Jsson Jones

There was nobody around to help me with a heavy wooden fence panel. Nobody to help me put it on the cart and nobody to help me put it on my truck couldn't find anybody