REI

John Dillon

Update 10/5/22: I have continued to shop here and service has been exceptional except for that one experience listed below. Updated from 2 to 4 stars to account for the mostly consistent customer service. Staff is very nice and helpful, but one of the managers is rude and doesn't follow policy. Went in to get a price adjustment per REI's policy for an in-store purchase and was told they could not do it since the item was now clearance. I was within the 14 day window, bought at full price, and with the item being 30% off now. I asked why I couldn't get the price adjustment if I could just return and re-purchase the item within those same polices and he guilt tripped me into not doing so saying "it is not in the spirit of our return policy" and what not -- he was very uppity and disingenuous -- I didn't want to use that method anyways if I could help it. I called customer service and they did the price adjustment with no problem within a couple minutes. The only problem? They only offer gift cards online instead of the original payment method. The manager (7/20/2022 @ 6:00pm MST) has placed a very sour taste in my mouth for REI.

P. Muldowney

The team at the store were all very helpful and patient.

Tyler Mills

30 employees working 1 person cashing people out. Long line. Classic rei

Brinda Shah

Everyone here is so helpful and kind! I was buying a gift for a rock climber and I had *no idea* what I was even looking for. I had three different employees help me with everything from chalk bags to lotion/balm to clips! On a different trip, I had an employee help me find proper hiking boots and was so patient with me while I tried a bunch of different boots and shoes on!