Rutgers Health University Dental Associates

Ravit Keren

I consistently get billed the wrong amounts here and have to argue with them. The ladies at the front give the worst customer service in response to simplest questions, or act like I'm purposely just looking to avoid paying when I dispute a bill. Today, for example, when the lady at the front told me I owe a certain amount and I asked "why do I owe that amount," she quite literally responded: "what do you mean why?" Then, after a long attempt to figure out what amount I actually owe, she gave me two different amounts. The orthodontist and assistants, however, are quite good.

Jackline Othieno

I was given a balance on my child's braces but when I went to pay I was told that the balance was incorrect and that it was double what they had given me however they still expected me to clear the "double" balance before my child could be given his retainers that day. Since I didn't have what they were asking for, they KEPT the retainers. When I finally got the balance, the retainers couldn't fit and had to get "moulds" done again- a process my child feared due to discomforts. The orthodontist told me they did me a favor for making the moulds, even though I was given a wrong balance which I was prepared to pay in full. I have been treated poorly that I will never go back or recommend anyone to go there. They did not see their wrong doing or apologized instead they made me look like I was trying to avoid making payments. Last appointment took 2 hours just to fit my child with retainers which took less than 10 minutes but we had to wait 2 hours. I would never treat anyone like they treated me and my child.

Drtofu Ono

The staff said the cost was only the co-pay (about $50) and a few months later we got a bill for about thousand dollar. We call them and they said don't worry about it, they haven't submit it to the insurance company yet. Then the next month we got the same bill and they said the same thing. They kept on sending the bill and we kept on calling for over a year. My insurance was going to change so I reached out to my Workplace Insurance Rep. to ask for how it will affect me when they haven't settle the claim. My Rep said that this place messed up they put a claim on the wrong insurance; Health Insurance instead of the dental insurance and I will probable will have to pay for it. The staff there are so incompetent.

mani _xoxo

Worst place ever, Doctor is unprofessional and doesn’t take in to consideration the health of the patient. Gets mad cause you feel really uncomfortable and that the procedure doesn’t go through. All because his money gets affected.