M&M Monogramming and More

taylor todd

The staff at M&M Monogramming are so helpful and kind! The owner does beautiful work and does a great job incorporating our community into her business. I enjoy shopping here and having the girls help me design a beautiful monogram. Great Tally spot!

D. L.

On November 3, 2020 I took a scrub jacket and a fleece jacket to have monogrammed. I was told to pick jackets up in two days. On Thursday, November 5, 2020 I went to retrieve my items and noticed that my scrub jacket was monogrammed in the incorrect area. The fleece jacket was monogrammed perfectly. I was told the scrub jacket would be corrected and to check back Monday. I received a voicemail basically stating that after removing the thread from the incorrect area, the monogram imprint was still visible on the scrub jacket. They asked where I purchased the scrub jacket from so that they can purchase another one and monogram it correctly. When I stopped by the shop, I was told that the place I purchased my scrub jacket from was out of stock and that it could be a week or longer before they will receive the scrub jacket. I stated I would like a refund and to be reimbursed for the money I paid for my scrub jacket. I was told they will refund me for the monogram, but they would have to keep my jacket since they offered to buy another jacket and to correct their mistake. I said, No, I'll just have to wait. However, the same day, I called the place that I originally purchased the scrub jacket from and was told that they did have two of the scrub jackets in my size in stock. Therefore, I called M&M Monogram shop and gave them the name of the person I spoke to and the phone number of the business. Last week, I called M&M Monogram shop and was told I'm in line and that they will give me a call. Mind you, it usually only takes them two days to monogram an item, yet I'm still waiting for a call back with a day to pick my scrub jacket up. It's obvious this should have been a priority to correct, since it was an error M&M Monogram made, however if you're not important they do not seem to care and will continue to make you wait patiently. It's been over a month since I took my scrub jacket to M&M Monogram shop and I still have not received it back yet. Today is Friday, December 11, 2020.

Caz V

Such a lovely store! The monogramming is exquisite and there are such lovely gifts too! The staff were very knowledgeable and helpful. So glad I found this gem!

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Fantastic!!