Complete Dentistry of Estero

Ed Papazian

First visit due to my last dentist no longer accepting my insurance . Staff was nice and professional, dentist was very upbeat and outgoing. I scheduled my 6 month check up so all had to be good for me to do that

Nicholas Rizzo

First off, nothing but good experiences for my treatments, cleanings, etc. Everyone with the exception of office management is understanding and empathetic. My specific case is why I only give 2 stars. I signed up for Invisalign in August of 2021 with a forecast of wearing them for about 9 months per the dentist. Fast forward to September 2022 and I’m still wearing them, as my teeth are cooperating slowly I guess. That’s fine. No worries. However, I am moving out of state at the end of September. Thankfully, the office was able to find me a Heartland Dental group office near my new home to where my Invisalign treatment can be transferred. I will be wearing the Invisalign liners until end of October at least, and maybe longer pending my teeth movement. So the new office will pick up my treatment and I will not be charged additionally as I have already paid the full balance ($3,748) for completion of my treatment with Complete Dentistry of Estero. The problem is that Complete Dentistry of Estero agreed to provide retainers for free as part of our treatment agreement. This is a value of $644. However, when the treatment is transferred to the new office, Complete Dentistry of Estero office management refuses to pay for the retainers per our original agreement. Their rationale is “it doesn’t work like that.” I suggested the new office send the final tooth scan to Complete Dentistry if Estero so that Complete Dentistry can order and pay for the retainers as agreed. They refuse. I suggested I send the bill for the retainers from the new office to Complete Dentistry of Estero so Complete Dentistry of Estero can reimburse me. They refuse. It’s a shame and hurts me that they’re not honoring the terms of our agreement given my experience there has been otherwise overwhelmingly positive. In the future I will not be paying for services in full until the service is fully completed so I have some recourse. Had I not paid in full, I could simply to refuse to pay the balance until the situation is fairly remedied. I just didn’t expected to be let down by what I thought was a good office. I honored my part of the contract, they are not honoring theirs.

Gary Lentz

Had a toothache called first thing got me in same day. You can’t do better than that. Always great service and friendly atmosphere.