Retreat on Lake Lynn Apartments

Elizabeth Tancreti

Similar to other reviews, communicating with this team was a labor in and of itself. We really liked the prices and layouts of the community, but could never actually get a virtual tour to happen. The leasing team dropped email communication with me after I let them know I was interested in touring. I scheduled a tour online and when no one showed up for it, called the leasing office only to be hung up on. I tried booking again and called ahead of the scheduled virtual tour - I wanted to let the team know I booked it just in case there was an issue receiving notifications when people schedule online. Someone answered and said she'd hop on to a tour and send the link over shortly. I received no email with a link, and when I called back several times, no one answered. I figured I'd give it one last attempt in case there were just a lot of technical issues happening. I called back a couple days later, and sent a couple more emails expressing my interest in the quote they had sent me. Still nothing. We gave up on looking at this community. If the leasing was that difficult to navigate, we didn't want to imagine what being an actual tenant felt like if there was a maintenance emergency. But since then, we've received plenty of "are you still looking?" automated emails that don't seem to have a human running them on the other end. Good luck trying to get in!

Melissa Dobbie

Communicating with this complex is a real challenge. I can only speak to my experience with the touring/application process because ultimately I decided not to move here given the issues I ran into with it being next to impossible to get anyone to respond to any emails or text messages I sent. With the exception of when I emailed to book a tour, no one ever got back to me when I had questions or wanted an update on my application status. Even when I had decided to rent elsewhere I called and spoke to someone on the phone and my message did not even get relayed to the appropriate person. Thank goodness I discovered this lack in communication before I had signed a lease. If things were this frustrating just while applying, I can only imaging what difficulties I could have run into if I had decided to move here.

Chase Hill

Apartments are in a great area. However management and maintenance are subpar and really have continued to disappoint me over my time living here. Not only have I had issues within my apartment that were not fixed promptly but also multiple issues with the property itself such as the pool not being opened until halfway through summer, the grills in the common area not working half the time, the gym was continuously promised to be 24/7 and was not until almost 6 months after the first mention of it. Overall the issues that I have had living here outweigh the pros of the apartment complex and I will not being renewing my lease.

Maria Raley

Leasing staff is the best. They are very friendly and efficient.