My Alarm Center Home Security & Business Security Systems

Mark Tullis

My Alarm Center bought out the company that we previously used for monitoring, so we just stayed with them. We moved recently and I called to cancel my service. They would not cancel service until I emailed them, which I did. Apparently your verbal passcode is enough to put your entire system in standby and cancel response from emergency personnel but not to cancel your service and stop charges (eye roll). Who else would be calling with your passcode to discontinue service?? Despite cancelling my service verbally and in writing TWICE, I am still being charged, my account still shows as active and they called my elderly parents at 3:00 in the morning claiming that I had activated a medical distress call from my old address weeks after I cancelled. HORRIBLE customer service and unethical business practices.

LBC TIXX

I am updating my review from below. Today I was contacted by Danielle from My Alarm Center who was responding to a survey I submitted that essentially re-stated my complaint below. Danielle, unlike the previous customer service representatives I spoke with, was very helpful. She completely addressed my situation and gave her personal contact information should things not be resolved to my satisfaction. That is customer service! I told her she should be cloned. Had Danielle been my point of contact from the beginning, I would have never submitted the review that I did. Kudos to her! A horrible company! I switched services to My Alarm Center in 2020. They did not need to install any equipment. Fast forward to May 2022, when I sold my house. That is when the nightmare began. I followed the company's instructions for canceling service, including sending them a letter stating when I wanted the service to stop (the day of settlement). Thinking everything is good. Well, the day after settlement, I am still receiving notices on my phone about doors being open (it is the new owner of the house moving in). So, I call My Alarm Center to tell them that I should no longer be receiving these (kind of creepy that I can see when the new owner is entering and leaving the house). I proceed to get in a verbal confrontation with the customer service agent who proceeded to tell me that he informed me that I needed to pay a cancellation fee (which he had not). The customer service agent was yelling at me. After the call, I stopped receiving updates on my phone. Problem solved, right? Wrong! About a month later, I get an email from My Alarm Center asking me to update my account because my credit card expired. In other words, they were attempting to still bill me for the service I canceled. I responded to the email and let them know that the service was canceled and I was not going to update my cc information. This prompted yet another call from them telling me they would not cancel the service until I paid the cancellation fee (a percentage of the service fees that would still be owed under the original contract). Since they did not install any equipment, why would I owe them any money? The answer apparently is that because I signed a contract. So, shame on me for not carefully reading the contract. And, shame on their salesperson for not specifically pointing that provision out in the contract. Bottom line: this company is a bad company. Do not trust them. Do not use them.

Jaclyn Enlow

Avoid at all costs, getting robbed would be a better experience. Update: I emailed them per their response to my review just to get ignored, superior customer service guys

N E

DO NOT UPGRADE YOUR CELL SERVICE TO 4G - CANCEL AND FIND ANOTHER PROVIDER I have been a customer of my alarm center for over 7 years. They informed me that I had to upgrade my cell to 4G as it would no longer work. Nothing was mentioned that this work required a contract extension or payment. After the upgrade was done they checked the system and my door monitoring was not working and they said they'd need to upgrade my service. I told them no thanks and decided to look for another provider. I sent in my cancelation email, tried to call, and sent in a 2nd cancelation email. Finally they called me back and said I owe them for the cell unit as I signed a new contract. Never was it discussed that what I was signing was for a new agreement. Yes I admit I didn't read the agreement fully as I thought I was signing for the cell upgrade. They wanted to charge me 350, and now they're being nice for only 250. I talked to a supervisor and he said you signed, so therefore you pay. I told him it was never mentioned or discussed and he said not his problem. This company is hiding the truth. Do not upgrade your service. I'm extremely disappointed and now I see other people have the same issue. There are many other options put there that have a great reputation and cost a lot less. Simplisafe is who I'm switching to.