Solo Performance

Darnell Bowman

Absolute amazing customer service! I love the product! So I ordered the Street Race exhaust kit from American Muscle that carried Solo Performance's product. AM had Solo's product labelled incorrectly. Their site had the product identity swapped showing Mach exhaust as Street Race and Street Race as Mach and when I ordered Mach wanting the street Race picture they still sent the Mach exhaust. Obviously the customer wouldn't know the difference unless they shopped on Solo Performance website 1st. Even still if I select Mach and it showed Street I should not have received the Mach exhaust still. So my mechanic unboxed and installed the exhaust system not knowing it was the wrong product. I drive my Roush and it doesn't sound the way I knew it should sound and discovered the wrong exhaust installed. I spent over 40 mins with AM to rectify the issue on my 1st call. I didn't really get anywhere. I call Solo Performance and then spend 2 mins. and received excellent customer service because the representative listened, showed empathy by saying I understand and I am sorry for what happened, and then he came up with an immediate solution. He didn't sound bothered and he sounded eager to help above and beyond. I was given the representative that handled online purchase orders and the customer service was amazing as well. That phone call took 5 mins. He listened, showed empath, spoke to me like a valued customer, and immediately came up with a solution and mailed me the part I needed free of charge. My initial order arrived in like 2 days, which was amazing! I received the new part also in 2 days, which leads to another part of their amazing customer service, which was the follow through. My second call to AM with a different rep also took over 40 mins. and I had to tell them what would be reasonable for the error. You see they were suppose to call Solo and when I called Solo I didn't have to wait. The representatives from AM displayed good customer service, but it seemed like they were very limited placing me on serval holds to get answers, giving me minor ultimatums to rectify the mistake, etc. We are almost 5 days since I heard back from AM and I guess I have to call them. You see, Solo Performance did all of this and the problem wasn't even their fault. They showed empathy when I explained I was over charged at AM for the wrongly labelled product and that I already paid labor to my mechanic for the install and would have to pay again. "I deeply and sincerely want to thank those at Solo Performance for operating a company that shows that they are the complete embodiment of excellent customer service!"

Alex Tremblay

Great customer services and products !

shawn h.

My "Y" pipe on my RAM split wide open and it had to be repaired immediately. Mike took it in right away and showed me everything that was good and bad with my exhaust system. He pointed out the rotted muffler as well and put in an optional stainless steel performance muffler... It sounds so bad@$$ now. Needless to say it was repaired in an hour's time and didn't break the bank. I'd go back again without hesitation.

Paul Gunderson

Solo has more than the best performance products on the market. They have the best customer support I have ever had with any company. Steve M. Has helped before and long after my purchase. This is the company every other company should want to be.