Rush Truck Centers - Fort Worth

ivan ramirez

My truck has been in this shop for three weeks, they cannot solve the issue, and instead now the truck is having issues that it did not have before. The mechanic and foreman do nothing but talk around all day, walking from here to there, not doing anything. Management should be ashamed of themselves. As of now my truck is still not done, I cannot work, and they don’t know what to do. I am to the point of towing my truck somewhere else!

Dima Semenco

Been in the shop for 2 months after that I been told the truck is ready, came to pick up once they pulled out all the lights on the dashboard was on, stay at the hotel till next day came back they told is def level sensor bad and they can't find one will take them 6 days to get one i went to different dealer pick up the sensor brought the sensor to them know waiting for them to install who knows how long will take and if that will fix the problem

Laura T

If you can stay away from this place, please do. So far our experience has been terrible. The waiting time to get our truck repaired is inaccurate and insane. Going in to the third week waiting to get our truck back and nothing. Seriously frustrating and ridiculous at the point how long this process is taking. Meanwhile we have no source of income coming in because of this ridiculousness. Hire more people if you have to, pay your employees better. Extremely annoying and ridiculous place to do business with. We hope we never have to come back!!

Hiperf2007

Tried calling parts for 2 days straight with no answer. Kept getting a voice recording. Tried service once on the first day just to see if anyone even worked there and somebody picked up there. Said they were going to give parts a message. Nobody ever called.