T-Mobile

Crystal Silva

Tim is not a good customer service manager.He refused service saying “he does not take cash and will not allow me to pay my phone bill at his location” he needs to be fired he has several complaints in regard to his customer service previously.Corporate is being contacted at this moment!He discriminated against me and judged me as soon as I walked in the door!This should not be allowed if he can not provide great customer service he should not be allowed to work with the public!!!Like this comment if you want Tim to be fired!!!! Your response to my review is not accurate!!Please do not come on google reviews trying to save Tim,it is obvious he has had issues with customers currently and previously!He only offered to take my payment after I mentioned to him that I always pay with cash at every location I go too without a issue so why would it be a issue at this particular location!!! his reply was “I will take your payment this one time we are asking our customers to pay thru autopay” who would want to do business with someone after I felt like he was just being unprofessional there are certain ways your suppose to go about things as a customer service manager . He was definitely being judge mental from the beginning.If that was the case why would he cut off a totally different sales associate would was willing to take my payment and say no we are not taking cash payments.Please check your audio response I did record my encounter with him from the begging so if you would like me to post it here that will be fine as I have already sent it to corporate this is not the end of this I am definitely pursuing further action!!

[email protected] Soden

Tim was very friendly and knowledgeable. Altho he couldn't help me with my situation ( getting my daughter a free phone that we were promised). He did help me to understand the situation better and now I guess my issue is with T mobile. The Arroyo Grande t mobile store ordered a "free" phone for my husband but I will probably be billed for it

Laura Oden

Jose was a big help for me today, unfortunately I am still unable to be helped... after more than an hour on the phone with customer service, we got no where. I will have to go back, but at least I have confidence when I return, the employees at this store will be much better to work with than the store off Betteravia

Joseph Ontiveros

Good luck trying to get out of collectors dept for 40.00. Took 1 1/2 years to clean there garbage only to say i was right. Onece they got you its over dont ever lose passcode then gotta get a new phone they said ! Get what u pay for