Accent Appliance Parts & Services

Sha Sha

Fridge had low water dispenser pressure. Tech came out and literally just took out my old filter and put in a new filter that I already had. That's it! Was expecting for them to maybe charge me $30 or so since no parts, only took 5 mins and did next to nothing. NO.. $120! Techs were very nice, but not at all focused on customer retention and realizing that if you didn't really do anything for the $120, that you shouldn't charge it. Went with them because they are 1 block away from me, but will go back to using Oliver Dyer who only charges $85 for service call. Tried to use these guys since they are right down the street, but learned my lesson the hard way. Will never use again!!!

kim brochu

A shout out to their awesome customer service. They went above and beyond for me today on a part that I need to keep an entire freezer full of food from spoiling. I just cant say Thank you enough. I called when they first opened and we located the part and were up and running before 10:30 am. Wonderful working with you.

Jeffrey Brown

Very knowledgable service tech diagnosed the problem with our dishwasher that a prior company misdiagnosed. Update: Accent fixed the ice maker on our fridge and checked out a problem we had with our oven. I have used the company several times now, and I have found that they consistently provide quality service at a reasonable price.

Amanda Nolan

My washing machine is under warranty and Samsung dispatched this company to repair it. The technician they sent was named Kevin. He was here all of 10 minutes, told me my motor was bad and that he couldn't come fix it for another week, left the undrained water in the machine and told me if I wanted it out, I should get a shop vac. I called Samsung and they told me he should have brought something to get rid of the water, as the ticket clearly stated it was a drainage issue. Fast forward a week later...same tech returns to my home, again knowing it is a drainage issue...and informa me he will need some bath towels to catch the water. He doesn't ask, just tells me he needs them. I have expensive bath towels and under no circumstances was I using them to catch water that he should have removed in the first place. I located some old rag clothing that was going to be thrown out. His response was he would do what he could but if he got to a point where it didn't soak up the water he would have to quit. Don't use this company. They come unprepared and are rude. Additionally, when I called tech support to report this, he called his operations manager to try to cover his butt. They, in turn, called me and we're also rude. The tech left my home, refusing to repair my machine, all because I would not give him my expensive towels to clean up the mess he would have to make to repair it. Unfortunately for them, Samsung got the exchange and the way the repair tech spoke to me on a recorded call. Update:. The "owner" response here is very misleading, folks. I offered this tech every rag I had. I have had home repairs and appliance repairs in the past and the company or contractors have always brought everything needed to make the repair and clean up. As I said, the Samsung center has the tech recorded being rude to me in my own home. This gives me every right to contact someone whether he is in my home or not.