PetSmart

Robin McCarty

Petsmart #1282 does not usually have the cat food in stock that I'm looking for so I end up getting food my cats won't eat. On top of that, I received a merchandise credit on their store issued merch card (for food my cats would not eat) and immediately it did not work with the PIN number. As the cashier tried multiple times to enter the merchandise credit the line grew increasingly longer, and longer. I was getting so embarrassed at the inability for the store employees to get a simple merch credit performed at the register. I finally gave up, paid full price and left my credit on the store card, but I kept the receipt for the next time I tried to use the merch credit. Today, almost a month since I've remembered about the store credit I went to give it another try! As before, the cashier could not get the PIN to work and no credit added to my sale. Another store employee came to the register and told me that it is the CUSTOMER's responsibility to call customer service and resolve the merch credit dysfunction. But the card itself reads: "VALID IN STORE ONLY. BALANCE INQUIRIES AVAILABLE IN STORE ONLY." Hmmmmm If you want great shopping and CS experience and a lot of fun - shop at CHEWY!

Marti Easley

Clean, great fish

c smits

Standard large size pet store with nice staff.

Amy Barber

They were buried in the back but I found the tiny shoes that we were looking for. We found some precious camping t shirts that we couldn't leave without!