ATI Physical Therapy

Category: Physical therapy clinic in Traverse City, Michigan

Address: 5246 N Royal Dr Ste B, Traverse City, MI 49684, USA

Phone: +12312521568

Opening hours

Sunday: Closed

Monday: 7AM–7PM

Tuesday: 7AM–7PM

Wednesday: 7AM–7PM

Thursday: 7AM–7PM

Friday: 7AM–7PM

Saturday: Closed

Reviews

Josie Wright

Oct 5, 2022

I had my 1st appointment with Christina last week for a neck issue. She recommended dry needling along with my therepy. Best thing I've ever done. Have my next appointment this week. So far am impressed with how much relief I had this week.

Sandy Henschell

Sep 21, 2022

Wonderful staff!

Big Sarge

Sep 19, 2022

From post-op to the end of PT, this crew has the knowledge, skills, and abilities to get someone back to being serviceable again. I had an injury from 17 years ago that the Army didn't want to fix. After retirement, the VA finally did something right and got it taken care of. Christina and her crew got me from unsure of mobility, to ready to start getting my personal cardio regimen up again. Thier standard of care is beyond measure of any other PT providers I've ever seen. With a few more injuries that still need to be repaired, I'm not gonna hesitate to request this crew!! Plus, they made my service dog feel at home and were very flexible in thier approach of him being there.

Carolyn Francis

Aug 13, 2022

Worse PT experience I have ever had. Post surgery injury they changed therapist against patients express request without providing any transition of care or medical background. New exercises were contra-indicated based on patients medical history and caused increase in pain/muscular skeletal issues which the therapist IGNORED. Exercises were not monitored. Therapist worked multiple patients at one time. Scheduled sessions with prior therapist were cancelled with no notice to give what appeared to be preference to non-Medicare patients. Intimidated patient by questioning mental health and implying my condition may be life long pain even though I was pain free at discharge for this script which was only 1 months prior!! Insisted on combining orders from two different doctors which had differing frequency and duration. Failed to provide providers with updated plan of care for him to evaluate and update his order as needed. Stay away. Doctors changed order to an alternate PT location in town immediately once they heard my concerns. I did request medical records for those last 5 visits which ATI refused to respond to. I requested they send a survey so that I could formally document my concerns which ATI also failed to respond to. I did escalate my concerns to both the Clinical Director and Corporate Office with either blame shifting response to client or no response at all.

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Questions & Answers

Do clinicians and other team members wear masks inside your clinics?

ATI Physical Therapy | Oct 5, 2021
ATI Physical Therapy | Oct 5, 2021

Yes, we require all physical therapists and clinic staff to wear PPE, face masks or face coverings in our clinics unless unable to medically tolerate one.

Do I need to wear a face mask for my in-clinic appointment?

ATI Physical Therapy | Oct 5, 2021
ATI Physical Therapy | Oct 5, 2021

Yes, we require all patients to wear face masks or face coverings in our clinics unless unable to medically tolerate one.

Are you limiting the number of people in your clinics at any one time?

ATI Physical Therapy | Oct 5, 2021
ATI Physical Therapy | Oct 5, 2021

In our clinics, we are coordinating to ensure patient and team member safety. We are limiting the number of people in each clinic and scheduling seniors and other at-risk patients during lower traffic hours when possible.

Where can I go for updates on COVID-19 as it pertains to ATI?

ATI Physical Therapy | Oct 5, 2021
ATI Physical Therapy | Oct 5, 2021

As the pandemic evolves, you can expect further updates on our response. Please contact your local ATI clinic for the latest protocols.

What should I do if I feel sick and I have an upcoming appointment?

ATI Physical Therapy | Oct 5, 2021
ATI Physical Therapy | Oct 5, 2021

If you are experiencing flu-like or upper respiratory symptoms, fever, cough or shortness of breath, give your ATI clinic a call and our team will reschedule your appointment two weeks out to protect the health and safety of our other patients and team members.

What measures are you taking to ensure your clinics are clean and safe?

ATI Physical Therapy | Oct 5, 2021
ATI Physical Therapy | Oct 5, 2021

Our primary concern is always the health and safety of our patients. We continue to follow all Centers for Disease Control and Prevention (CDC) guidance to protect our therapists, other team members and patients in our clinics. In particular, we are focused on maintaining a clean and safe environment as we all work together against the spread of COVID-19. Please contact your local ATI clinic to learn more about the latest protocols in your area.

Are your clinics open during COVID-19?

ATI Physical Therapy | Oct 5, 2021
ATI Physical Therapy | Oct 5, 2021

Yes, as an essential healthcare provider and to serve the needs of our patients, our clinics are open. If you are more comfortable receiving treatment while remaining at home, we offer online PT with our telehealth service, CONNECT. Please contact your local ATI clinic for more information.

How long is a complimentary injury screening?

ATI Physical Therapy | Oct 5, 2021
ATI Physical Therapy | Oct 5, 2021

The screening lasts between 15 to 30 minutes, during which your physical or occupational therapist will determine if further care is necessary. For more information please contact your local ATI clinic.

Do I need a prescription for a complimentary injury screening?

ATI Physical Therapy | Oct 5, 2021
ATI Physical Therapy | Oct 5, 2021

No prescription is needed for a complimentary injury screening.

How do I request my medical records?

ATI Physical Therapy | Oct 5, 2021
ATI Physical Therapy | Oct 5, 2021

To request your patient records, please contact your ATI clinic. They will assist in providing you a HIPAA authorization and the specific information needed for the request.

What are the hours of your customer service department?

ATI Physical Therapy | Oct 5, 2021
ATI Physical Therapy | Oct 5, 2021

Representatives at our customer service line are available Monday-Friday, 7am-7pm CST, as well as Saturday, 8am-12pm CST; they are closed on Sunday. Please visit our website and click on Contact.

I have a problem with my bill. Who can I speak to for a resolution?

ATI Physical Therapy | Oct 5, 2021
ATI Physical Therapy | Oct 5, 2021

Please contact our Patient Advocate Team at the number listed on your bill. Our representatives will be happy to assist in providing a meaningful resolution.

Will my insurance cover physical therapy with ATI?

ATI Physical Therapy | Oct 5, 2021
ATI Physical Therapy | Oct 5, 2021

ATI accepts virtually all major insurance carriers and participates with many local provider networks. Our team is happy to verify insurance for you, just give your local ATI clinic a call.

I am interested in working for ATI. Where can I view job postings?

ATI Physical Therapy | Oct 5, 2021
ATI Physical Therapy | Oct 5, 2021

Thank you for your interest in pursuing a career at ATI Physical Therapy! To view all employment opportunities, please visit our Careers section on our website. Click the Apply Now button on the job you wish to apply. If your background and experience meet our qualifications, a member of our Talent Acquisition Team will reach out to you directly.

How does ATI protect my privacy?

ATI Physical Therapy | Oct 5, 2021
ATI Physical Therapy | Oct 5, 2021

ATI only uses and discloses patient health information (PHI) in accordance with our privacy practices. ATI does not sell patient information. A copy of our Privacy Policy will be made available at your first visit.

Are ATI's therapists licensed and certified?

ATI Physical Therapy | Oct 5, 2021
ATI Physical Therapy | Oct 5, 2021

Yes, our therapists are all licensed and clinic team members hold varying licenses and certifications, depending on the state, specialty treatments and other factors. To learn about the licenses and certifications held by your local clinic team, please contact your local ATI clinic.

Do you offer stretching services?

ATI Physical Therapy | Oct 5, 2021
ATI Physical Therapy | Oct 5, 2021

Our therapists are able to assess and address your current flexibility and limitations. They will be able to determine if a home exercise program is the best option for you. We recommend contacting your local ATI clinic to ask about these services.

How do I know how to get to my clinic?

ATI Physical Therapy | Oct 5, 2021
ATI Physical Therapy | Oct 5, 2021

If you give your local ATI clinic a call, our friendly team members are happy to assist by providing directions. You can also confirm your clinic’s address by visiting our website and click on Find A Location.

Do you provide transportation to and from clinic appointments?

ATI Physical Therapy | Oct 5, 2021
ATI Physical Therapy | Oct 5, 2021

We do not provide transportation services. However, if you are in need of transport, we recommend using a ride-sharing service.

My first appointment is coming up. Should I do anything to prepare?

ATI Physical Therapy | Oct 5, 2021
ATI Physical Therapy | Oct 5, 2021

Yes! To save time at your first visit, download and complete the forms on our website under New Patient Information ahead of time. We'll get you started even faster once you come into the clinic.

How do I reschedule my appointment?

ATI Physical Therapy | Oct 5, 2021
ATI Physical Therapy | Oct 5, 2021

If you would like to reschedule an existing appointment, please contact your ATI clinic directly.

How can I schedule an appointment?

ATI Physical Therapy | Oct 5, 2021
ATI Physical Therapy | Oct 5, 2021

You can easily schedule an appointment at one of our clinics nearest you by giving them a call or visiting our website and clicking Request Appointment.

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