Lykins Energy Solutions

Tiffany Bastin

I never write online reviews and it is not in my nature to complain, but what is in my nature is to warn people who may be about to make mistakes similar to ones I have learned from- and this is why I'm here. I've been a loyal customer of this company for the better part of a decade. They always provided great, friendly and efficient service. At some point within the last calendar year the company sold and the experience has been night and day, and 100% for the worse. The first thing that went wrong was that the heating oil I ordered was not delivered on the day it was promised- the truck came and went with no explanation and no oil. I called to inquire and the person I spoke to was rude, unhelpful, and would not or could not give me an explanation for what happened or when I could expect my oil. It was so off putting that I started to look for other companies. Imagine my surprise 7 days later when they show up unannounced and begin filling our tank without even speaking to me. As soon as they were done I noticed a smell- the truck had overfilled the tank, spilling gallons upon gallons of oil all over ornamental plants, flowers, the ground- so much so that it visibly leaked into the basement and filled the house with fumes so strong that they rendered the house uninhabitable due to the headaches, sore throats and other symptoms that not only I but my children experienced. The truck operator had left without a word. It was hours later when I opened the mailbox when I found a nasty note indicating that a new company policy required that I have something called a "warning whistle" in place. This was never communicated to me prior to the filling, until this day I had no idea of what a warning whistle was and no one ever asked if I had one- *I* was being blamed for their failure to do simple due diligence and to take reasonable care, and I was the one who had to pack up their kids and move out because I couldn't stay in the house. Long story short: whoever bought this company has changed the service and culture to the point where they no longer give a fig about their customers. While I may give them the opportunity to try and make it right, they can absolutely count on the fact that they've lost a customer for life and I will warn everyone I can to take a lesson from my experience and avoid these people at all costs.

Chris Rustler

This one is for the drivers what is it like working here since they are no longer Lykins

larry MURPHY

Heating oil was 533 for 100 gallon at Hudson oil likens charged me 577. For the same thing I asked why they were higher they said because we can that is price gouging to me just because they know we need to stay warm

Robyn Hiett

Really great service all around. Todd was incredible and went above and beyond when he replaced an old leaky oil tank. Super kind and helpful.