DHL Express ServicePoint

Francisco Báez-González

(Strange) I had to pick up the package and wait for more than half an hour...

Erik Van Brocklin

If I could give 0 stars I would. I paid for expedited shipping to have my package by June 15th, as of today June 17th it has not been delivered. This item is needed for an event tonight, so I call the number to see if it would be delivered on time. The first person I spoke with advised me they could not guarantee I’d have the package by the time I needed it but could drive to pick it up from the Rochester service area. Rochester is 1.5 hours- 60 miles east of my home. I decide to change my order to a pick up rather than delivery. After about 20 minutes I called back because my daughter was going to drive to pick up the package and I wanted to see if there was anything she would need being that everything is in my name. The second person I spoke with advised me she’d need a copy of my ID and the tracking number and that it would be set for pickup today. My daughter drives to the facility where she is advised our package is now in Utica. Mind you Utica is 2 hours the opposite direction from our house. They ask her if she’d like to drive there to get it. My tracking for the package states it is still in Rochester. So I call customer service- the automated calling system ends my call 3 times when it is supposed to be transferring me to a representative. Finally on my fourth attempt I get a person. She informs me that my package is now halfway between Rochester and Utica and that she’s really sorry about this confusion and we could drive ourselves to Utica to pick up our items. At this point I am livid. I explain that I have not only paid extra for expedited shipping, my daughter drove to a facility where two workers advised me it would be waiting, and now I am expected to drive to another facility to try and get this item. I’m not sure who they believe is supposed to be doing the delivering but last I checked it wasn’t us. She also explained “if I hadn’t set up the pick up service it would have been delivered today”. To which I replied the first customer service representative advised me they couldn’t guarantee it be delivered by the time the event started that we needed this for, which is why we chose to drive to get it. Needless to say after paying extra, driving 60 miles, 6 phone calls, and basically being told it’s our fault we will not be receiving our package.

Michele Farrell

Believe the one star reviews. I ordered a custom made rug from India and it was delivered at and signed for by a neighbor, who has issues and decided to keep it. She unpacked it and threw away all the shipping and cleaning info. A few days later her husband returned it in a garbage bag dirty. This is not the first time. They leave packages anywhere they choose. And if I try to fix this I have to contact the seller in Delhi. I did contact DHL and they woudn't help me locate the driver who is doing this.

Destiny Kennedy

Express means nothing and they’ll give you the run around. Don’t choose express