Courtyard by Marriott Toledo Rossford/Perrysburg

Mimi Shinada

They were nice enough to provide me the vacuum for me when I checked in as my child has bad allergies to anything that comes from animals. Marriott has stated they have not allowed pets in since COVID... which is great but they didn't guarantee me that they shampoo and cleaned all room carpets. When my son opened the door, the room smelled like pee :-( .. walked further in and the smell went away. After doing a quick wipe down and spray sanitizer on fabric and shower area, the pee smell still is there. I asked to see if they had something to spray to get rid of the smell, they brought up a fragrance bottle, which I rejected because it's too strong. I tried my lavender spray for spot treatment, it worked for one day. I quickly wiped down the AC unit and sure enough there was black mold. See pics for details. The AC filter was clean, but the unit itself was dirty. Still trying to find the smell in the shower room, I noticed a weird splash of something on the wall near the AC controller box. The smell came from the bathroom, and I noticed the shower area and toilet area had new caulking over the old caulk and some areas in the shower have black spots underneath the new caulking. The shower curtain smells mildew. Near the time of checkout, I finally figured out where the pee smell came from...the grout on the bathroom floors. The cleaners do not mop this floor but use a large lint roller to clean the floors in the bathroom. I saw this while I exchanged for some clean towels a day before checking out. You would think the exhaust fan would take out the smell, but it's so dirty, like it hasn't been cleaned in months (see pics). My room phone didn't work even hooked up, then the refrigerator didn't work. Scott told me to unplug and replug the outlet, then press the frost button. The refrigerator is not cold enough to keep food in it.

Lori Myers

Very nice hotel. Prices are out the roof. Staff very friendly. Prices for the bistro not worth it. The room was clean. However there’s two toilet paper holders, one was completely empty laying on the sink and the other roll was at its end. I didn’t need the shampoo, conditioner or body wash and it’s a good thing. They were all empty. Employees hooking up with guests, unprofessional.

Trisha Terns

I was traveling from NY to MI and had just stayed at another courtyard Marriott in Erie PA. I realized I needed to hop on a work call and was near this Marriott location. I stopped in and asked them if they’d mind if I did my call from the lounge area and they were totally welcoming and generous in giving me the space to do that. The man at the front desk was extremely kind and the area very clean. I’d go back in a heartbeat.

Alan Runkel

It was okay, not the usual Courtyard experience. Housekeeping could be better. Water bottle and cup lid were left behind. Someone left a toilet crumb behind that housekeeping missed. Bathroom door needs fixing. Breakfast was good and breakfast service was excellent.