Spectrum Store

Amberly Johnson

Worst internet experience I have ever had! We got internet through them and had it a long time. We moved states, returned our equipment on July 14th, I called gave them a tracking number and a month later they called and said they never got it. We have them the tracking number again, the lady told us we were good and that we shouldn’t get anymore calls. So I threw away the our paperwork. Well we got another two calls claiming we never gave them the information, so they’re charging us $81. They make a lot of claims about being a good company but then cheat you out of money. I hate companies that have zero integrity and then blame you for their indigestions. Don’t go through them.

Fairfax Joe

The jury is still out on this one, and I may modify this later. But for right now here’s the deal; Paid for the gigabyte plan along with a phone to get a “special” package. The customer rep said “email me if you have any questions later”. Cool. As soon as I set up the Wi-Fi I ran a speed test. Of course! Low and behold I’m getting about half of the download speeds, and a tenth of the upload speeds that are promoted in the gigabyte package. I tried emailing the rep and waited 3 days without a response. So I went to the store in person only to be told that since we have cable I will never get the actual speeds I am paying for. Hmm. That doesn’t sound ver ethical to me. Every afternoon the Wi-Fi goes out for about an hour, then gets even slower than usual. It basically requires a daily reboot. To top it all off, my first bill arrives with none of the special pricing for the package deal, and no mention of the cheap cell phone package I bought as part of the plan. My monthly bill was quoted to be in the $60 range but my first bill is $116 without any prorated periods. The staff at the office were friendly enough but the actual service speeds are poor and the reliability is even worse. I will look into the legality of the higher priced service over the next couple of months and figure out if it’s legal to sell a product knowing it can never perform as sold.

Ken Denis

Great

Christa Collins

Friendly and helpful service