Ride Away Bicycles

derek murphy

Jon, mike, and the rest of the crew are top notch. I walked in looking to rejoin the cycling (mountain bike) crowd after a 15 year hiatus and was instantly greeted warmly by staff. They were attentive to my needs and budget. Being wary of impulse buys myself, they were understanding and left me with some info and pointers to dig a little deeper on my own. After some googling from home and visiting a few competitors, I came back to them to test ride a bike and was instantly sold on the ride. I initially was unsure of which color scheme I preferred. But, without skipping a beat they had the other bike down from the top rack and side by side to each other allowing me to make a comparison. Once the color and model were finalized, they thoroughly checked through the bike to ensure a safe and smooth setup. Not only did they provide on-the-spot instructions/overview and key points on these new bikes, but they customized the entire bike to fit me perfectly, including filling the air shocks to the recommended PSI for my size (I’m a larger fella @ 6’4”/275lbs so the air shocks charged correctly was important to me). This seems like something that most bike shops should do, but the attention to detail provided far surpassed what I experienced from the big box stores and another local competitor. They didn’t try to rush me for the next sale and I felt heard and my needs met. I could not have been happier with my purchase and will be back again shortly to outfit a bike for the wife shortly.

J F

Best shop in town. Prices for repairs are reasonable and customer service is top notch.

Ryan Staples

Jon the GM was incredible! The two hours it took me to decide on my bike and get it all rigged up how I wanted were a delight. I highly recommend coming here. I left out the door ready to hit the trail. I purchased the Orbea Oiz H30 and took it out riding today. It was a blast!

Richard H (rharrack)

I went in to exchange a tube which I bought a month ago and didn’t have a receipt as proof it had a pin hole when I took it out of the box to mount. The mechanic which was rude and made me feel uninvited to this establishment accused me of mounting it on the bike!... he should learn better customer service skills!... if you want to promote a business and the respect of the bike community. bickering over a $7.99 tube is not the way to build you business for future bike customers! Business 101... learn better customer service skills... the young lady behind the counter was more understanding of the situation. Update I went back to get a tire insert to prevent flats on my sons bike after getting a flat… I figured I would give them another try… well turn out they overcharged me $30 for a $23 item went back and got a receipt for a $7 credit still have not seen the credit and it is over a month.. this place over charges and rips off people! I’ll stick with Amazon for my bike parts and can’t wait for bike world to open! Never 👎🏾 again am I setting foot back in this establishment!